North America
Europe
Asia
Oceania
Hi there I am interested on this job, I have worked in a call Center here in the Philippines for 6 years. I was trained as an agent, became a subject matter expert then was hired as a Team Manager for a US-based account.
I can manage ticketing, emails, technical and phone support. Throughout the years, I have developed skills such as, patience, understanding, empathy, clarity, time management, efficiency and effectiveness which is essential to quality customer service. I have attended leadership training that helped me manage my time and honed my skills in Excel, strategic planning and working under pressure to hit goals set by clients while ensuring the quality. I firmly believe that communication is the best tool to resolve any matters and caring and understanding while fully comprehending are the keys to customer satisfaction.
One more thing, We can talk about more of my rate, Thanks