Customer Service / Office Specialist


Pulled from the full job description


$19.00 - $24.00 per hour



Dental insurance

Disability insurance

Health insurance

Paid time off




Computer Skills, 3 years (Required)

Office, 3 years (Required)

customer service, 3 years (Required)


High school or equivalent (Required)

Full Job Description

We are looking for a customer-oriented service representative. A customer service representative that will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are seeking a patient, empathetic, and passionately communicative individual. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Promote and uphold company culture with integrity and accountability.


Manage incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Contact customers for weekly orders

Facilitate national customer needs

Not a retail environment

Small office setting


Proven customer support experience or experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Fast learner with eagerness to learn

Understand logistic networks and shipping

Strong communicate with internal departments

High school degree

Job Type: Full-time

Skills: Data Entry, Excel, Data Processing, Microsoft Exchange

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About the Employer:
( 0 reviews ) United States

Project ID: #27384011

10 freelancers are bidding on average $585 for this job


I would like to do your work I will work hard for you and I assuring you that i will give my best to handle the customer. thank you

$1111 USD in 3 days
(0 Reviews)

Hello Sir, I am very interested in this customer Service Representative position. I have been working remotely as a Customer Support Representative for over 6 years in a Canada based ISP Company. I help customers over More

$700 USD in 30 days
(0 Reviews)

Hello the Employer, I can't say that I am the most excellent candidate to apply for that position. But I am really the suitable person to fit for that position because I have the below skills which you need: [login to view URL] ful More

$500 USD in 7 days
(0 Reviews)

Hi There I am interested in your project. I have good experience (5+years) in customer service and as virtual assistant professional, I have the following qualities: Good Phone Etiquettes Good customer handling skills More

$750 USD in 30 days
(0 Reviews)

I'm an Experienced Virtual Customer Service Specialist here to possibly help you Boost your Business Growth! Hey this is Akshay and I feel that I am best suitable to perform this duty for you as I have assisted many C More

$500 USD in 7 days
(0 Reviews)

Hello, I am obliged to apply for this job as it completely fits my skills. I am sorry, Freelancer did not allow me to select the hourly selection. I am happy to work for $19/Hour and 40 hours/week. I am experienced More

$250 USD in 22 days
(0 Reviews)

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I have a working experience as a customer support in telecom industry as a support engineer. Correspond with daily ticket, client mail, phone call complain, documentation, monitor, problem solving etc. Looking forward More

$250 USD in 7 days
(0 Reviews)