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Call center Associate

Call center Representative Job description:

You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Job Responsibilities and Duties:

-Answer incoming calls and respond to customer’s emails

-Management and resolve customer complaints

-Sell products and place customer orders in the computer system

-Identify and escalate issues to supervisors

-Provide product and service information to customers

-Research required information using available resources

-Research, identify, and resolve customer complaints using applicable software

-Process orders, forms, and application

-Route calls to appropriate resources

-Document all call information according to standard operating procedures

-Recognize, document, and alert the management team of trends in customer calls

-Follow up customer calls where necessary

-Upsell products and services

-Complete call logs and reports

Other duties as assigned

Call Center Agent Qualifications and Skills

-Proficient in relevant computer applications

-1-3 years of experience in a call center environment

-Knowledge of customer service practices and principles

-Excellent data entry and typing skills

-Superior listening, verbal, and written communication skills

-Ability to handle situations appropriately

Benefits

Competitive compensation - base salary + incentives

Set schedule

Weekly pay with direct deposit

Healthcare coverage and 401K

Paid on-the-job training

Supportive and motivating staff to help you succeed

Rapid opportunities for advancement

Skills: Data Entry, Article Writing, Copy Typing, Excel, Data Processing

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About the Employer:
( 0 reviews ) New York, United States

Project ID: #25663883

57 freelancers are bidding on average $21/hour for this job

kumardavid948

Hi , I read through the job details extremely carefully and I am absolutely sure that I can do the project very well .I can complete your project on time and within your budget .I have worked on similar projects to More

$15 USD / hour
(0 Reviews)
0.0
electrorganique

Hello. I'm experienced as a call center associate since 2010. Also, I have already worked with other online platforms/outbound messaging and inquiry. Relevant Skills and Experience - Proficient in the use of software More

$22 USD / hour
(0 Reviews)
0.0
jmudonayre

I have over 10 years’ experience with project management, business analysis, process improvement, and change management where I have delivered multiple successful project results. Responsibilities have included: * Ma More

$20 USD / hour
(0 Reviews)
0.0
iraid2021

i have 5 years experience when it comes to customer service , selling and up selling when it is necessary

$15 USD / hour
(0 Reviews)
0.0
Sarojkumarnayak2

Hy... Relevant Skills and Experience Got it

$22 USD / hour
(0 Reviews)
0.0
jancygeorge6

As i have good work experience as sales executive. i could easily resolve consumers issues and give them a best service. so kindly consider me.

$83 USD / hour
(0 Reviews)
0.0
nreyles

Hello! I used to be a call center associate. I have worked for a bank and a telecommunication accounts. Selling might be new to me however, my patience and understanding personality will definitely engage with your cus More

$20 USD / hour
(0 Reviews)
0.0
adityatripathi11

I've worked for different call centres before and have a 3 year experience. please take in my work for good results.

$21 USD / hour
(0 Reviews)
0.0
mp23vm

mi oferta laboral vendría a ser muy importante,vivo en Colombia y hablo bien el inglés,español mi vacante de trabajo sería remota

$17 USD / hour
(0 Reviews)
0.0
hemantaparajuli1

I have 2 years experience in customer support. I was working as a Customer care Executive from last 2 years. My skills and hardwork will bring positive impact to your company. I am ready to work on any shifts and Any t More

$22 USD / hour
(0 Reviews)
0.0
BeRoMagdy11

I am qualified for this job. I read your description and I found it so easy for me. I work on the same project before

$20 USD / hour
(0 Reviews)
0.0
Sumitkumar8426

Hello there, I am here to say that I have experience of about two years of customer support and know the whole wprk flow of the customer support and I can deal with all types of customers and have good knowledge of pla More

$20 USD / hour
(0 Reviews)
0.0
paramjeetyadav72

I do this work properly

$22 USD / hour
(0 Reviews)
0.0
Kamalanand1010

Hi, I'm clemen. I have worked for US healthcare process and I have 2 yrs of AR caller experience for both hospital and physician billing. Awaiting to hear from you. Relevant Skills and Experience 2 yrs of experience i More

$17 USD / hour
(0 Reviews)
0.0
souravdey399

I have many years of experience in Typing and Data entry. I complete many projects on time bases. I complete your work with accuracy. Start work ASAP.

$20 USD / hour
(0 Reviews)
0.0
bhattsanket1998

I can easily make the people convinced towards my things or my thoughts .........give me chance to show my talent Relevant Skills and Experience I m experienced guy before it I had worked at a company

$22 USD / hour
(0 Reviews)
0.0
santhurocks

I am Keen to work with any proposal submitted to me,i work more closer with the projects as assigned by any clients, I submit my projects with 100% accuracy within a time frame whenever the client requires on an urgent More

$20 USD / hour
(0 Reviews)
0.0
bdtelewizards

I have ample experience for the job description and available for all time zones. I can do this job $10/hr initial. I have 16 Years of inbound/outbound sales experience. Regards

$15 USD / hour
(0 Reviews)
0.0
$15 USD / hour
(0 Reviews)
0.0
francisstrydom29

Depending on where this position is based from, I would be interested, as I have years of customer service knowledge from when I was a real estate agent.

$23 USD / hour
(0 Reviews)
0.0