Freelancer Bilingual Customer Service Representative (German Speaking)

We are looking for a German mother language agent with very good English skills in writing and speaking to join our customer service Team ! Are you fluent in German and English both verbally and written? Do you have a passion for providing outstanding customer service? Arabic is a PLUS! The role This is a Freelance Full Time, Work-From-Home position ( remote ) You will be a resource for troubleshooting technical issues . Provide assistance to customers and distributors, and resolve any issues that the team is having trouble handling. Help our distributors to reach their goals Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Establish long-term customer relationships As a Work-at-Home (WAH) employee, you will have additional responsibilities concerning your home environment and the requirements regarding the capabilities of your computer and mobile device. Personal Computer Desktop or laptop Less than 7 years old Intel or AMD 64-bit processor Minimum 4 GB RAM USB port dedicated for flash drive use Keyboard and mouse Home Internet Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported Stable internet connection with no packet loss Wired ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported Minimum internet speeds: 10 Mbps download, 1 Mbps upload Mobile Device Capable of placing and receiving calls and SMS messages Home Environment and Work Space Dedicated home office workspace, preferably a separate room with its own door Agents are responsible for maintaining the workspace in a safe condition Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to: Children playing Dogs barking Loud music Non-work-related phone calls Doorbells Family members/roommates You are scheduled on the phone throughout the entirety of your shift. It’s important to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours All costs to meet and maintain these requirements, including repairs, Internet/ISP and mobile charges, are the responsibility of the employee and are not reimbursed by us.