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Customer Support Representative

Hi,

We are a tech company that is rapidly expanding and we are seeking enthusiastic customer service representatives to work on this long-term project. Representatives will be responsible for providing our customers with expedient, professional and empathetic support. This is a very fast paced position and we are looking for smart, high-energy and self-sufficient people to join our team.

Preferred Skill Set:

*Excellent customer service skills including empathy and the ability to troubleshoot issues

*Excellent communication skills with the ability to explain issues via email, text and over the phone (Phones are a must!)

*An analytical mindset that can recognize patterns and anomalies

*Ability to multitask and juggle issues without letting things slip

*Previous customer call center experience. Must be comfortable answering phones! No exceptions!

*Previous dispatch experience preferred

*Must speak fluent English. Any other languages are plus.

Monday - Sunday (5 working days per week max)

Hours: Depends on the needs of business but you will have to be available to take any shift- the schedule is published 3 weeks in advance.

Full-Time availability only

All training and instructions will be provided during the first week. Also, you will have 30+ CSRs on your team to help you.

What We Offer:

*A position that offers a variety of career and resume building experience

*Opportunity to contribute to a ground level startup backed by top investors

*Scale with a rapidly growing organization, with opportunity for growth

*Work with a team of fun and motivated coworkers

*We are based in the USA and our department is open 24/7.

If you think you are a good fit, please don’t hesitate to contact us. We will be happy to have you onboard!

More than 30 hrs/weekHourly

More than 6 monthsProject Length

$Entry Level I am looking for freelancers with the lowest rates

Language Skills: English, Spanish, German, French, Hebrew, Swedish, and Maori

Communication: Phone, Email, Chat, Other

You will be asked to answer the following questions when submitting a proposal:

Will you be available to commit to working with us for the next 3-6 months?

What’s your availability? Will you be able to consistently work the schedule that we give? Are you available to work with us full time

How comfortable are you with working on your own and being self-sufficient when it comes to research or solving situations on the fly.

We deal with calls from customer, emails and text messages. Are you comfortable handling all three of those duties?

Skills: Customer Service, Customer Support, Email Handling, Telemarketing, Telephone Handling

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About the Employer:
( 0 reviews ) United States

Project ID: #17657713

64 freelancers are bidding on average $6/hour for this job

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I want this job. I'm ready.

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Please take a look at my profile. I have all of the skills and experience that your require for this position.

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