Bilingual (Japanese - English) Customer Support Needed バイリンガル(日本語と英語)が話せるカスタマーサポート募集

About us:

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.



我社の本社は上海にありますが、元々はシリコンバレーで始まりました。Y Combinator(W13)、SVエンジェル、ファンダーズクラブ、イノベーションワークス、インフィニティベンチャーズ、インデックスベンチャーズ、ケビンヘイルなど、多くの支援を受けております。

Project overview:

We're looking for a Bilingual Japanese -English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.

You'll also translate our product into Japanese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.




This project requires:

- Customer support experience in a fast-paced environment

- Great Japanese and English communication skills, both written and oral

- Should love making customers happy!

- Should have the ability to assess each customer’s issues

- Knows how to deal with difficult customers/clients

- Has good analytical and problem-solving skills

- Has good accurate records keeping

- Must be a good team player

- Can work with minimal supervision

- Ability to prioritize and multitask

- Knowledge of Domains, SEO and Analytics is a plus!

- Must be able to work remotely and full-time (at least 40 hours per week)


- カスタマーサポートなどの顧客対応の経験

- 日本語と英語の読み書きができる方

- お客様に丁寧に対応できる方

- お客様の問題を分かって解決できる方

- 怒っているお客様にも対応できる方

- 問題を分かって、解決するスキルがある

- データを保管できる方

- チームで仕事できる

- 1人でも仕事できる

- SEO,ドメインや分析に興味があるのはプラス!

- 1週間に最低40時間を在宅就業できる方

What We Offer:

- Convenience in working from home

- Fun and collaborative international working environment

- Opportunities for career advancement

- Training and growth opportunities

- Paid leave with tenure of one(1) year and above

If you are looking for a stable and long term job, submit your proposal and share a brief summary of your experience!


- 在宅就業できる

- 楽しく協調的な国際作業環境

- キャリアアップの機会

- 研修あり

- 在職期間が1年以上の有給休暇


Skills: Customer Support, Email Handling, Customer Service, Translation, Japanese

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About the Employer:
( 0 reviews ) Lipa City, Philippines

Project ID: #28360518

10 freelancers are bidding on average $8/hour for this job


My name is Yasuo Mitani, native Japanese, and software engineer with 20 years of experience. I am confident in my English language skills, having lived in the UK and the US for a total of five years during my childhoo More

$8 USD / hour
(7 Reviews)

dear honorable sir, i want to do you [login to view URL] i have more than8 years+ experience about it. Yes i can provide 5 days a week 2-4 hours a day in Atlanta, GA for 2 months. japanese to English good translation as y More

$5 USD / hour
(0 Reviews)

hello My native language and portuguese, however i am fluent in advanced level in english, spanish, japanese...and basic french and german level...

$9 USD / hour
(0 Reviews)

I have been taking Japanese for 6 years so I can translate a lot of documents. With this experience you can bet that I will have it done in a timely and accurate manner.

$5 USD / hour
(0 Reviews)

My current job is also doing business with Australia and Japan, and I think it is a product suitable for me as a Japanese. I understand the full support that Japan likes and the communication and speed of business over More

$20 USD / hour
(0 Reviews)

Hello, my name is Inoh living in Tokyo, Japan, and work for an Austrian company. my job is providing a 100% manual and professional translation between Japanese and English. All my translations are thoroughly proofrea More

$8 USD / hour
(0 Reviews)

御社の求人広告を拝見し、自分の力を十分に発揮できる仕事なのではないかと思い、この度御社への志望を決定いたしました。 自分は日本語5年ぐらい学びました、香港育ちだから英語、中国語と広東語もできます。 フリーランサーとして、デザイン、レイアウトとDATA ENTRYの仕事を務めました。アメリカの銀行で働くこともあります。銀行で前線の仕事をサポートする仕事です。 With reference, I am writing to apply More

$7 USD / hour
(0 Reviews)

Hello I am an aspiring Brazilian translator, with 5 years of experience in teaching Japanese to Brazilians. Fluent in English, being self-taught since age 10, and in Japanese (certified JLPT N2). A detail-oriented and More

$5 USD / hour
(1 Review)

Hello, nice to e-meet you! My name is Takeshi based in Japan, and am a senior accountant for an American firm. I graduated from university in San Francisco after studying abroad for 5 years. Since then, I have been More

$8 USD / hour
(0 Reviews)

I've a prior experience of working as a content writer for an event organizing company. During my tenure there, I also had an opportunity to interact with people from all sorts of backgrounds. To manage them and help t More

$6 USD / hour
(0 Reviews)