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Bilingual (Chinese - English) Customer Support Needed

About us:

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

Project overview:

We're looking for a Bilingual Chinese - English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.

You'll also translate our product into Chinese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.

This project requires:

- Customer support experience in a fast-paced environment

- Great Chinese and English communication skills, both written and oral

- Should love making customers happy!

- Should have the ability to assess each customer’s issues

- Knows how to deal with difficult customers/clients

- Has good analytical and problem-solving skills

- Has good accurate records keeping

- Must be a good team player

- Can work with minimal supervision

- Ability to prioritize and multitask

- Knowledge of Domains, SEO, and Analytics is a plus!

- Must be able to work remotely and full-time (at least 40 hours per week)

What We Offer:

- Convenience in working from home

- Fun and collaborative international working environment

- Opportunities for career advancement

- Training and growth opportunities

- Paid leave with tenure of one(1) year and above

If you are looking for a stable and long term job, submit your proposal and share a brief summary of your experience!

Skills: Customer Support, Customer Service, Email Handling, Translation, Simplified Chinese (China)

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About the Employer:
( 0 reviews ) Lipa City, Philippines

Project ID: #28362218

8 freelancers are bidding on average $6/hour for this job

harveyzou

Hello, This is Hui Zou from Xian, Shaanxi, China. I worked as a sales at a foreign trade cooperation based in China 5 years ago and customer support is one of my main responsibilities. I'm now a freelancer work at hom More

$10 USD / hour
(1 Review)
2.4
MosesBolanle

I read through the job details extremely carefully and I am absolutely sure that I can do the project very well. I can complete your project on time and within your budget. I have worked on similar projects to what you More

$5 USD / hour
(0 Reviews)
0.0
AnkitGour2

hello sir i am here to work with you its glad to see this post and your project is to interested so i am here

$8 USD / hour
(0 Reviews)
0.0
happylynn

Dear agent , I have been living in Singapore for 8 years and I am a native Chinese I am confident that I can handle this job well.

$5 USD / hour
(0 Reviews)
0.0
blessononlinejob

Good Day Sir/Madam, First of all, thank you for giving me this opportunity to introduce myself. My name is Blesson M Raju. I am basically from Kerala. I did my post-graduation in MBA(Finance & HR) from Anna University, More

$2 USD / hour
(0 Reviews)
0.0
EllaChen620

Hello the Employer, I can speak Chinese and I am in Shanghai now.I have a passion for helping others and be able to stay clam under pressure. I can't say that I am the most excellent candidate to apply for that positi More

$5 USD / hour
(0 Reviews)
0.0
eccoyp

Legal background with IT industries working experiences. I was responsible from intellectual property rights legal section in YY, Inc. around 2012, and maintaining intellectual property rights database including the do More

$9 USD / hour
(0 Reviews)
0.0
nicolezhaxoxo

hi, im a China Chinese who live in Singapore, i have been in Singapore for more than 20 years, with Chinese and English, I do have customer service type job for more than 5 years, hope we can look forward tgt

$5 USD / hour
(0 Reviews)
0.0