FULL TIME PHONE ORDER TAKER / CUSTOMER SUPPORT

In Progress Posted Oct 20, 2010 Paid on delivery
In Progress Paid on delivery

CUSTOMER SUPPORT / ORDER MANAGEMENT SPECIALIST

Company: [login to view URL]

Job Description: [login to view URL] is an online retailer of high-end specialty food products within the United States. We are looking for a full-time telephone based customer support and order management specialist for [login to view URL] at a work-from-home position. Hours for this position are as follows:

Initial Training Period Hours from start through Dec 31 this year, hours will be 9:00 am - 6:00 pm eastern US time. Starting January 2, 2011, hours will be from 4:00 pm - 11:00 pm eastern US time.

Overall, your responsibility is to make sure customers are happy and orders are being fulfilled properly. Specifically, your primary job responsibilities will involve:

• Answering the phone and taking phone orders from customers

• Contacting customers if an item is out of stock to determine a resolution

• Answering questions customers may have regarding our products and usage

• Addressing problems with orders and customer complaints

• Following up with customers after orders to determine their satisfaction with the order

• Using our fulfillment management system to manage the flow of orders through the fulfillment process. This involves:

o making sure our fulfillment partners are processed orders correctly

o running shipping reports for customers to receive shipment notifications

o submitting credit requests with our fulfillment partners if orders are fulfilled improperly or we are charged improperly

• Talking with our fulfillment partners to resolve issues regarding orders

• Updating and Adding products to our system for our website and our partner sites

• Addressing potential fraudulent orders and dealing with charge backs

• Additional support tasks as required.

Job Requirements / Required Skills:

• You must have a happy, pleasant demeanor and talking voice, and stay calm under pressure.

• This is a work from home position, so you must have a noise free place to work at that does not cause you to be disturbed during the day.

• High speed internet must be available where you will work, with a minimum of 1 Meg upload speed and 5 Meg download speed.

• You must be fluent with speaking, reading and writing English, as you will be doing this constantly.

• You need to be very comfortable surfing the web and using websites and ordering online.

• You must understand how to place an order online, asking customers for their address and credit card information.

• You need to have a basic understanding of Microsoft Word, Excel, Outlook and Access

Vacation / Holidays:

• 15 vacation days per year. You must provide two weeks’ notice for a vacation day, and four weeks notice for all vacation periods of 4 or more consecutive days. If you are sick you must provide notice prior to the start of the work day.

• We are also closed on the US holidays of Memorial Day, Independence Day, Thanksgiving Day, Labor Day, Christmas Day and New Years Day.

• No vacation days are allowed between November 1 through December 31, except for Thanksgiving Day and Christmas Day.

Compensation:

• Salary is expected from $500-750 per month depending on experience and qualifications. A year-end bonus is possible for candidates who are exceptional throughout the year.

• We will also pay for your high speed internet service.

Please email us your resume to apply.

Customer Support Order Processing Phone Support

Project ID: #829170

About the project

52 proposals Remote project Active Oct 21, 2010

52 freelancers are bidding on average $617 for this job

gr8support

Please check PMB.

$750 USD in 30 days
(2 Reviews)
3.5
LarissaVinci

Please see PM for more information. Thanks!

$700 USD in 30 days
(1 Review)
2.9
photoshopkiller

Dear sir,"MUST CHECK PM"

$500 USD in 0 days
(3 Reviews)
3.1
sammypcb

I am looking for a long term job, I am comfortable on the web and making orders. check pm

$500 USD in 2 days
(0 Reviews)
0.0
CLBuzz

Please check PMB. Thanks.

$750 USD in 30 days
(0 Reviews)
0.0
seovirtual

Hi, Over 8 years working as a VA here ready to work with you anytime you need. Please check PM

$750 USD in 30 days
(0 Reviews)
0.0
kyfreelancer

Very interested in assisting you - please check your PM

$700 USD in 0 days
(0 Reviews)
0.0
ashthisside

Hi, I am interested in working on this project. Would higky appreciate further details. Best Regards, Ashish

$700 USD in 1 day
(0 Reviews)
0.0
Joshpof

Hi, I have five years of Sales,marketing and customer support, kindly consider me for this position. Please contact me if you questions. Thanks and regards, Joshua

$700 USD in 5 days
(0 Reviews)
0.0
FirstSynergy

FIRST SYNERGY GLOBAL CENTER PHIL CO.  We are a brand new call center based in the Philippines and was established last January 2009 with only few accounts started. We are expanding in a very short time simply becaus More

$500 USD in 1 day
(0 Reviews)
0.0
Ssmokes

I have previous tech support experience so I am confortable with multi-tasking. My soft skills are second to none and I am a quick learner.

$750 USD in 30 days
(0 Reviews)
0.0
guneetindia

Pls check PMB

$500 USD in 301 days
(0 Reviews)
0.0
seovirtualassist

Can do this as per my bid.

$500 USD in 30 days
(0 Reviews)
0.0
gptc12

Vision: we provide 24 x 7 Remote tech support to various webhosting companies as well as individuals. We have a good and well experienced team of window 7admins. Our aim is to maximize the profit of the individuals o More

$500 USD in 0 days
(0 Reviews)
0.0
ramesh346

Please check PMB.

$550 USD in 15 days
(0 Reviews)
0.0
edelweissgotera

I'm very much interested to apply for this position. I have years of experience working in a call center as a customer service representative. Please check my personal message.

$500 USD in 30 days
(0 Reviews)
0.0
FoxyCher

I am very much interested in this job. Kindly check the pmb for more details. Thanks!

$500 USD in 30 days
(0 Reviews)
0.0
Platinum111

I am most interested in providing your company with Full Time Phone Order Taker / Phone Support services as I am a native English speaker and writer and meets all your other requirements - resume attached via private m More

$600 USD in 21 days
(1 Review)
0.0
jchavez1898

We are very interested in this project. Lets discuss this further so we can start working together promptly

$700 USD in 1 day
(0 Reviews)
0.0
Jensiclement

Please see PMB

$600 USD in 30 days
(0 Reviews)
0.0