FULL TIME PHONE ORDER TAKER / CUSTOMER SUPPORT
$500-750 USD
Paid on delivery
CUSTOMER SUPPORT / ORDER MANAGEMENT SPECIALIST
Company: [login to view URL]
Job Description: [login to view URL] is an online retailer of high-end specialty food products within the United States. We are looking for a full-time telephone based customer support and order management specialist for [login to view URL] at a work-from-home position. Hours for this position are as follows:
Initial Training Period Hours from start through Dec 31 this year, hours will be 9:00 am - 6:00 pm eastern US time. Starting January 2, 2011, hours will be from 4:00 pm - 11:00 pm eastern US time.
Overall, your responsibility is to make sure customers are happy and orders are being fulfilled properly. Specifically, your primary job responsibilities will involve:
• Answering the phone and taking phone orders from customers
• Contacting customers if an item is out of stock to determine a resolution
• Answering questions customers may have regarding our products and usage
• Addressing problems with orders and customer complaints
• Following up with customers after orders to determine their satisfaction with the order
• Using our fulfillment management system to manage the flow of orders through the fulfillment process. This involves:
o making sure our fulfillment partners are processed orders correctly
o running shipping reports for customers to receive shipment notifications
o submitting credit requests with our fulfillment partners if orders are fulfilled improperly or we are charged improperly
• Talking with our fulfillment partners to resolve issues regarding orders
• Updating and Adding products to our system for our website and our partner sites
• Addressing potential fraudulent orders and dealing with charge backs
• Additional support tasks as required.
Job Requirements / Required Skills:
• You must have a happy, pleasant demeanor and talking voice, and stay calm under pressure.
• This is a work from home position, so you must have a noise free place to work at that does not cause you to be disturbed during the day.
• High speed internet must be available where you will work, with a minimum of 1 Meg upload speed and 5 Meg download speed.
• You must be fluent with speaking, reading and writing English, as you will be doing this constantly.
• You need to be very comfortable surfing the web and using websites and ordering online.
• You must understand how to place an order online, asking customers for their address and credit card information.
• You need to have a basic understanding of Microsoft Word, Excel, Outlook and Access
Vacation / Holidays:
• 15 vacation days per year. You must provide two weeks’ notice for a vacation day, and four weeks notice for all vacation periods of 4 or more consecutive days. If you are sick you must provide notice prior to the start of the work day.
• We are also closed on the US holidays of Memorial Day, Independence Day, Thanksgiving Day, Labor Day, Christmas Day and New Years Day.
• No vacation days are allowed between November 1 through December 31, except for Thanksgiving Day and Christmas Day.
Compensation:
• Salary is expected from $500-750 per month depending on experience and qualifications. A year-end bonus is possible for candidates who are exceptional throughout the year.
• We will also pay for your high speed internet service.
Please email us your resume to apply.
Project ID: #829170
About the project
52 freelancers are bidding on average $617 for this job
Hi, Over 8 years working as a VA here ready to work with you anytime you need. Please check PM
Hi, I am interested in working on this project. Would higky appreciate further details. Best Regards, Ashish
Hi, I have five years of Sales,marketing and customer support, kindly consider me for this position. Please contact me if you questions. Thanks and regards, Joshua
FIRST SYNERGY GLOBAL CENTER PHIL CO. We are a brand new call center based in the Philippines and was established last January 2009 with only few accounts started. We are expanding in a very short time simply becaus More
I have previous tech support experience so I am confortable with multi-tasking. My soft skills are second to none and I am a quick learner.
I'm very much interested to apply for this position. I have years of experience working in a call center as a customer service representative. Please check my personal message.
I am most interested in providing your company with Full Time Phone Order Taker / Phone Support services as I am a native English speaker and writer and meets all your other requirements - resume attached via private m More
We are very interested in this project. Lets discuss this further so we can start working together promptly