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Managing a team of junior customer service representatives.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with [login to view URL]:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Skills: Customer Service, Sales, Virtual Assistant, Customer Support, Data Entry

About the Client:
( 0 reviews ) New York, United States

Project ID: #33951248

76 freelancers are bidding on average $32/hour for this job

(314 Reviews)
8.1
ARTICLEYOUWANT

Hi, I read your requirements about your Virtual Assistant / Social Media Manager. I can guarantee you to have remarkable working experience with exceptional results. My values reflect outstanding customer satisfaction More

$25 USD / hour
(42 Reviews)
5.6
Jeremiah1992

Hi there, I hope everything is well with you. My name is Jeremiah Rodriguez and I am from the Philippines. I have done several projects similar to this one before. Please contact me right now so we can discuss the ot More

$38 USD / hour
(24 Reviews)
5.2
Itblast

Hi, I have over 6 years experience On it And Understand That You are looking for Managing a team of junior customer service representatives., And I can I am available immediately to start For you . Please read my re More

$38 USD / hour
(3 Reviews)
3.9
(5 Reviews)
3.5
vw6894728vw

Hello, I have 10+ years of experience in customer support, phone/ email support, SQL queries, manual testing, social media promotion, troubleshooting, debugging, and interacting within different teams and with custome More

$30 USD / hour
(1 Review)
2.3
cokertemitope63

Hi there, my name is Temitope. I am a customer success manager with over 5 years of professional experience. In my delivery of services, I leveraged knowledge and skills in customer relations and communication as well More

$38 USD / hour
(2 Reviews)
1.9
AsifAliP42

Hello I would be delighted to provide my skills as a Virtual Assistant. I have worked as a VA for many projects based both nationally and internationally and I have been associated with the industry for the past few y More

$25 USD / hour
(0 Reviews)
0.0
KharlynJoy30

Hello Thier I'm a costumer representative before I do have a a knowledge while handling costumer concern if you will given me a change I hope i can work with you

$38 USD / hour
(0 Reviews)
0.0
rajdeep799005

I have worked with Tech Mahindra as Customer Executive for Flipkart so i think i can show proper empathy to customers and can give them solution as per the system allows me.

$25 USD / hour
(0 Reviews)
0.0
mosanya

Hello, I am writing to express my interest in your customer service vacancy. After reading your job description, I feel that your needs and my abilities are a perfect match. My background lies in successfully maintain More

$25 USD / hour
(0 Reviews)
0.0
Val0219

I'd be happy to undergo training to be a customer service representative. I'm just starting in this freelance business and very interested in this project.

$25 USD / hour
(0 Reviews)
0.0
ushasi2103

Hi! I am ready to start ASAP as a customer care representative for your company. I am fluent in English and have good computer handling knowledge. I am a patient person by nature thus perfectly fitting in the role. L More

$26 USD / hour
(0 Reviews)
0.0
moriomislam004

I am goal oriented person who is passionate about what I do and dedicated to delivering high-quality results within the shortest time. I am well skilled and hard working data entry operator. There is no question about More

$25 USD / hour
(0 Reviews)
0.0
mnelson94

Hi I have the perfect Customer Service Manager in my Call Center that is an expert with over 10 years of experience, my agent is ready to work on this Campaign for you. My agent speak fluent English and we can start More

$25 USD / hour
(0 Reviews)
2.8
Jhocadilo

Thank you for the opportunity to write to you and express my interest in working closely with you as a result of your vacancy announcement. Throughout my 8 years of experience as an administrative assistant, promoter, More

$38 USD / hour
(0 Reviews)
0.0
JayzarDizon10

Hello, I understand how tiring it is to read long proposals to let me take that off your plate and get straight to the point and also tell you that I can help you! I have been working as a Customer Service Representa More

$38 USD / hour
(0 Reviews)
0.0
enomboya

Basing on my experience of 15 years as sales and customer service specialist for a financial institution, i believe i am best fit for this post. I have best communication skill with customer first attitude and customer More

$45 USD / hour
(0 Reviews)
0.0
Andieuniversal

Hi there, My Name is Andrea and I have over 5 years of Customer Service Experience. I attend to enquires and resolve Customer complaints, I am knowledgeable about CRM tools, Microsoft Office, Outlook. I am also able More

$30 USD / hour
(0 Reviews)
0.0
farjadkhan3214

Hi! I'm a virtual assistant and have worked with many clients. I have read your job posting and I am the one who can do this job. So, feel free to contact me. Thanks

$25 USD / hour
(0 Reviews)
0.0