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Develop a application for real time call transribe in call center

I want to develop a application that can do real time call transcribe in a call center environment, you must provide your description of solution in detail on how you can push the audio stream from a traditional call center architecture (IVR/ACD) or in open source environment like Asterisk.

how to classify which audio stream belongs to which agent.

Currently we already developed a demo code which can receive audio stream from Twilio through ngrok but we understand that in real call center environment it is more complicated which involves multiple agents working at the same time.

we study the IBM solution in voice gateway and understand that SBC (session border contoller) probably needed to fork the call and audio stream to voice gateway and further to Rest Server.

we need an expert like you to work with us to achieve that.

If you are an expert and have working experience in this area, Please submit your proposal with detail for us to considered. Looking forward to hearing from you.

Skills: Asterisk PBX, VoIP, Software Architecture, Java, Android

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About the Employer:
( 0 reviews ) Guangzhou, China

Project ID: #24005028

11 freelancers are bidding on average $2388 for this job

shoaybs

Hi, I have read your requirements for your project " Develop a application for real time call transribe in call center " and understood them to a great deal but it would be better if you initiate chat and we discuss d More

$555 USD in 29 days
(7 Reviews)
4.4
munirhayat

I have 8 years of experience in asterisk, freepbx and voip solutions. I have developed many speech to text and text to speech transcription using IBM Watson. please ping me to discuss indeatils and start working on p More

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(10 Reviews)
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balvantparmar25

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(3 Reviews)
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(2 Reviews)
3.2
csetanmayjain

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(1 Review)
0.0
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viaskumar2020

Dear Sir, We've been developing VoIP applications last 12 years. We have extensive experience with Asterisk, FreeSWITCH,, Voip Dialers, Google TTS, Amazon polly, RASA, dialogflow, VICIdial, Twilio API, freePBX, Ringce More

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shefalibsoni

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nalliancetech

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