Technical documentation and user guides for ESP SaaS product

I need an experienced technical writer to write technical documentation and user guides for ESP SaaS product. There is a lot to do.

While we have developed a set of very short guides for the product at launch a while back (all loaded into zendesk KB), we have never really built on top of it or kept it up to date.

What needs to be done is

* Suggest documentation framework (markdown - based) and theme

* Develop a structured (tree) documentation catalog that covers all of the product features

* Develop basic documentation for each feature

* Develop in depth tutorials for top features

What you need to succeed:

* Experience in advanced email marketing. Campaigns, lists, databases, custom fields, surveys, metrics, templates.

* Ability to write a compact, informative and engaging content. basic product feature descriptions need to be short and concise to serve as a quick reference for an experienced user, but the top feature tutorials need to be really "newbie" friendly.

* Ability to take relevant screenshots of the product to illustrate your points in tutorial.

I do not need this to be done quickly (initial lot needs to be completed in 1-2 months) and chances are I will require more content for website refresh to better illustrate product features and possibly ongoing relationship to write more tutorials as need arises or maintain existing documentation as changes are being made to the features.

I'd like to stick to one person for the duration of the project, so choosing the right person is very important to us.

Successful applicant needs to demonstrate relevant previous experience i.e. ESP/SaaS technical tutorial articles. If you have not done this specific work, but we like your other work samples, we might get you to do a small tutorial for one of the futures for a fixed price, say $50 (we'll create a separate project for you) and if we like the output, we can continue working with you.

Please pm us your relevant samples and if accepted, we will get in touch.


Skills: Article Writing, Documentation, Education & Tutoring, Technical Writing

See more: saas documentation process, what is product documentation, saas product documentation, create documentation, process documentation tools, technical documentation example, saas documentation strategy, saas user guide, best practices technical documentation projects, business analyst develop technical documentation, layout user guides, technical documentation sample, database technical documentation, technical documentation project prepare, technical documentation diagram project flow, customer focus technical documentation, sample technical documentation projects, technical documentation tool oracle reports, technical documentation php mysql projects, software technical documentation writer chennai

About the Employer:
( 0 reviews ) Auckland, New Zealand

Project ID: #19005431

11 freelancers are bidding on average $19/hour for this job


Greetings! I hope you are doing great. I am highly professional in managing similar projects. Please contact so I may assist you. Samples available upon request. Thank You, Revival

$10 NZD / hour
(215 Reviews)

Thanks for the project that you have posted. In your project description, I have gathered that you need someone with a deep understanding of on page SEO. I have done hundreds of keyword rich articles that pass plagiari More

$16 NZD / hour
(152 Reviews)

I'm a Bsc degree holder in computer science. I have worked on many papers in report writing, research.I have read and understood your requirement and I know you will never regret, thank you.

$16 NZD / hour
(109 Reviews)

Hi. I have more than 10 years of working experience in the industry. You must visit my profile and see the level of customer satisfaction through my ratings and reviews. I can provide you 100% quality even in a short More

$10 NZD / hour
(64 Reviews)

Hello, Intellect, reason and the ability to effectively provide arguments are the quintessential factors of success in the academic sphere. When you require a research paper or any other academic work, you want someon More

$38 NZD / hour
(41 Reviews)

Good day sir, I have an engineering degree as well as a law degree. I have done a three-year course in intellectual property. I have experience in patent litigation. I drafted a provisional software/algorithm patent More

$22 NZD / hour
(4 Reviews)

dear employer this is great opportunity to work your project i have 13 yrs of writing experiences we serve best quality service in your matching work profile thank you Rupammukerjee

$10 NZD / hour
(0 Reviews)

I am a professional technical writer and l can deliver according to requirements and within the specifications

$16 NZD / hour
(0 Reviews)

Greetings! Hope you are doing well! It would be a great privilege to work on your project as I possess greater proficiency in writing, editing and proofreading the assigned task in allocated time with accuracy. More

$16 NZD / hour
(0 Reviews)

We are NZ based and happy to help with your project. Please check our business profile for more detailed information of our expertise.

$44 NZD / hour
(0 Reviews)

Hi I have been working as the business Analyst from last 3 years, worked on the technical documentation, User manuals, Tutorials, Enabling the listing of Top features, Product specification etc. I have been analyzing More

$16 NZD / hour
(0 Reviews)