We are seeking 6-8 people to provide customer service support via chat and email.
You should be:
- a mobile phone enthusiast
- familiar with IT in general (advanced user level)
- responsible, flexible, willing to learn new things
- curious, able to use logical thinking when troubleshooting issues
- skilled at communicating, capable of handling and resolving customer complaints
- able to type fast (chat)
- fluent in written English
- experience in customer services is a plus
- available to work 20 hours or more per week (any timezone, any time)
- minimum contract length: 6 months
- applicants must pass entrance test
Job description:
Providing email and chat support for a mobile phone services website.
Good morning,
I'm a Computer Science student from Paraguay, I meet most of your requirements which I believe make me a good fit for this position. I hope you consider my bid. Thank you. Fabián
Available for minimum of 20 Hrs/Week.
In IT field for more than 10 years, PHP/MySQL expert.
Have good computer, good internet connection and android phones for remote management/communication.
Hey! How are you today?
My name is Sebastian and I think I perfectly qualify for this position. I used to work as a customer support representative in the past and I have deep knowledge of live chat software and ticketing systems manufactured by Kayako, Comm100, OsTicket and LiveZilla. Any other platforms can be researched if required.
I know exactly what customer wants to hear and rest assured he/she will receive what they want as long as it complies with your company's policy.
I'm ready for your test.
Thank you!
Kind regards,
Sebastian
At my current company I work as an IT customer support operator, and have years of experience.
My English writing skills are at advanced level.
I'm always willing to learn new things.
I'm familiar with the most of the currently available chat services, have typing speed over 50 WPM.
I can work at least 20 hours per week, maybe even more, depending on work schedule.
Would like to prove everything I've said above with your entrance test.
Yours sincerely
Slobodan Djukic
Dear ComplexGSM,
For 5 years now, I`m employed by a company which is involved in telecommunications. Working as a technical support and post sales management. My job is providing support to domestic and foreign customers at daily bases via phone, e-mail,live chats and Skype.
I think my skills are exactly what you need in a candidate for this project.
Hope to hear from you soon.
Best Regards
Stojanovic Vanja
Dear Hiring Manager,
I would like to express my sincere intention in applying for this position. I'd been in the call center industry for almost 3 years and was able to handle different account. The most recent was being a technical support agent for a 4g internet connection company in the US. I have technical and customer service skills and can communicate in English fluently. My typing speed is at 40-45 wpm. I can work 20-40 hrs a day and my pay is still negotiable. I can work in shifting or rotating schedule and be online as long as you needed me. Please do not hesitate to contact me if I am qualified for this position. I am very much willing to have a phone interview to discuss the job further. Thank you and God bless!
Sincerely,
Jerlozalyn Punzalan