Customer Service Duties - repost

Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized and detail oriented. I am also very patient when it comes to dealing with customers over the phone. The following are the answers to your questions: (1) I have had many Customer Service jobs. The last one was working for a company called Neverrest who offered services for Clearworld Communications. I would call the customers all over the USA offering a rate reduction in their monthly phone bills. (2) Availability tuesday - friday 1:00 pm - 8:00 pm. (3) I would recomend the customer to come into the store with the faulty product and to bring the receipt with him or her. But first have to check if there is a company's policy for defaulted products.

Hi, I am interested. I am based in India. I am working virtually since long. I have a very good experience of customer service (web based - i.e. through emails). I had worked for UK online store holding client for over 3 years and after that with US based client for email support service. The US clients have option for refund so I known to about refund process. I had worked with store selling IT and communications related products. I had read the requirements, and I feel I will able to do it perfectly. I am available on Tuesdays to Friday for any time you required. Actually I mostly work in a long term working relation and I am looking for job. I am ok with any timezone. Just let me know the best time you need me to work in with your time zone. => How you would respond to a customer that is requesting a refund due to a faulty product? Ans : First I will look for the reason why client is requesting the refund. In case of faulty product, if our policy allows then 1st option will be to replace the product. Otherwise, 2nd if he is interested in changing to any other product with same price. Usually the reasons for refund are almost same and hardly people comes up without any reason to get money back. So, it is possible, offering some options can prevent the refund. Please let me know your advice. Regards, Jay

Hi, I have over 10 years experience in Customer Service. I have been doing presales and after sales phone support, Email support, live Chat Support and other customer service processes for a UK based company and can assure you quality work. I will be available Tuesday to Friday for atleast 5hours a day. I have been handling Ebay and Amazon accounts and have been resolving issues regarding returns and refunds. How you would respond to a customer that is requesting a refund due to a faulty product? Answer - Apologies for the problems you are having with the order. Can you please let us know the issue with the item and it will be easy for us to rectify the issue. Once they mention the issue and reply -- Will try to convince if they are able to use the item if we can repair or part refund Still if they are not happy -- We will arrange for collection or mention the returns procedure and refund once we have received the item. Regards, Customer Support I would like to share my skills and impart my knowledge for the success of this project. Looking forward for more information on the project and ready to start immediately. Thanks Lux

Hi, I am interested in the offer and I have a good grasp over English.I have worked as a Project / Support Manager for the companies located in United Kingdom and France and i am well versed with handling customer requests. I am always available via email or chat / skype. I have good knowledge of Word, Excel, Search engine optimization & marketing and pretty decent at tools like Lightroom and Photoshop. 1. I am available from Tuesday till Friday. 2. As mentioned above I have worked in Customer support and project management industry for past 7 years 3. I can follow directions and handle customer queries with ease. Q. How you would respond to a customer that is requesting a refund due to a faulty product? A. As the product is a physical good sold to the customer, depending upon the company refund policy I would apologize for the inconvenience and ask the customer to ship us the product back. If the product is found faulty full refund will be initiated, but rather than offering a refund i would pursue them for an exchange which is better for both the company and customer future relation. I can provide you with the my full resume and references so we can talk further on this if you think I can fulfill the criteria. Regards Abhishek

Stacey P. Hinton Streetvizionz January 21, 2014 Good Day, I am writing in response to your ad for a customer service representative. The last position I held was a customer support position for IBM. I was responsible for responding to customer emails and faxes concerning warranty status and replacement. I was also the floor supervisor who handled supervisor request from customer who needed a higher level of customer support to resolve their issues. I have my own company so I can be available Tuesday – Friday at the hours you may request. In addition, please include the following: How you would respond to a customer that is requesting a refund due to a faulty product? • I would first apologize to the customer for the inconvenience. Than I would troubleshoot the issue per company policy, than verify the warranty information. After finding out what options are available to that customer, I will inform them of these options than proceed to handle the situation per company policy. I have successfully resolved customer claims and accurately recorded complex product orders with consistent praise from my supervisors. I would appreciate the chance to do the same for your organization and look forward to speaking with you soon so that you can experience my skills first hand. Sincerely Stacey P. Hinton

A proposal has not yet been provided

Hi there, I am very interested to join your team. I am experienced customer service representative. I have been working in this field for almost 7 years. My previous jobs are mostly under American company so I am very comfortable speaking and writing English language. I do excel in call center operation (live calls/live chat/emails), data entry, records management and MS office applications, I am trust worthy, I work with accuracy, and flexible when it comes to working schedule, available to work anytime of the day with in the days required. Previous job was under Tracfone, a prepaid phone service provider. Duties includes but not limited to: answering calls and emails, processing tickets for unresolved issues, phone order and order cancellation tickets, outbound calling to update customer for the status of the issue or shipment. If company guidelines includes refunds for faulty products and as per customer's request, refund should be process. Please contact me if I am qualified for the job. Thank you, Agnes

Greetings, I would like to handle your customer service duties of sporting goods as per the qualifications required as indicated bellow: 1. I have a customer service experience of sports wear/items retail job, which was a customer-facing job 2. I'm availabile on Tuesday - Friday 3. I would respond to a customer that is requesting a refund due to a faulty product as following: I shall check the Item No, and look up the details of the item, then follow the firm policy in classifying the user issues with the item, based on that a refund ticket will/won't be issued. Then file a report on the case, and close/ or follow up the progress till the issue is resolved Referring to "the ability to follow directions" required, I feel more comfortable being systematic Thanks & Best regards, Diana

Dear Hiring Manager, I was excited to read about this opening as I have the qualifications you are seeking. I have several years of experience in a wide variety of fields including Personal Assistant, Administrator, Customer Services, sales and marketing, Banking and Finance. In addition to my extensive office experience, I have excellent communication skills and I am very fluent in both French and English. I always maintain a mature, gracious and professional manner when communicating with people, even when difficulties arise. My broad experience and range of skills make me a superior candidate for this position. I look forward to hearing from you as soon as possible to arrange time for an interview. SKILLS •Consistent ability to meet deadlines and prioritise whilst maintaining consistently high standards. •Proactive and tenacious approach to projects and challenges. •Excellent written French and English, with experience in copy writing and Standard Operating Procedures. •Computer literate, keen to embrace new technology. •High personal integrity and able to relate to and create trust in all. •Highly articulate, confident and persuasive team-builder, able to motivate and communicate to achieve exceptional business performance. •Highly organised and detailed orientated; knack for understanding procedures and logistics. •Strong skills in time management, prioritizing task and meeting datelines. •Ability to work on own initiative without supervision

A proposal has not yet been provided

A proposal has not yet been provided

Hi there, I have worked as a virtual assistant/customer service representative in a BPO/call center setting for a few years now. My latest job is email support/booking agent for rental apartments and I deal with lots of email inquiries and customer complaints every day. I'm very used to answering emails from customers. I find that I'm the kind of person who excels more in writing as I'm able to articulate myself better that way. Apart from that, I'm also a consumer/customer myself. I've done a lot of shopping online and I know what customers expect and deserve. As a customer, I expect excellent service and if I ever have problems with a certain product or order, I want to be dealt with in a pleasant and helpful manner. In the same way, I want to give that kind of service to others. How would I respond to a customer that is requesting a refund due to a faulty product? First of all, I would apologize for the inconvenience they were caused and then depending on company policy, I would decide a course of action (either replacement of goods or full refund). Furthermore, I love sporting goods. Although I'm not really a very sporty type of girl, I'm very interested in sports. I would love to learn more by handling customer service duties related to this specific type of product. I am available Tuesday through Friday for approximately 2-3 hours per day. I'm smart and I enjoy what I'm doing. Hope you'll give me a chance to prove myself and help you out. Thanks for your time! :)

Hello, I have handled many customer complaints in call center in both convergys and couple call centers in U.S. so I can handle 3-4 hours per day 12 hrs per week. Can you tell me exactly more details? I am american native staying here in manila residing in LAS PINAS so i go to Alabang everyday and can even meet you to discuss if you live close. I can create tickets and solve issues per customer just need to study all the policies for each company you are doing customer service for. IF dealing with a customer wanting refund due to faulty product would first consult with company create a ticket so they can further discuss and possibly fix the refund request.

Good Morning Sir, I would like to thank your for the opportunity to bid for your project. I have 12 years of U.S. Defense Contracting experience where during that time, I worked as an Item Manager for the U.S. Army. My responsibilities included; researching products, finding manufactures that could meet the delivery demand, purchasing and liaison for shortages/discrepancies of inbound orders. I do not have any experience with retail, however, I am a hard worker who is committed to learning. I am available to work Tuesday-Friday as required. Again, thank you in advance for any consideration as I look forward to working with you. Customer Service Question: How would I respond to a customer that is requesting a refund due to a faulty product? Answer: First I would apologize on behalf of the company for them receiving the faulted equipment. Next, ensure them of resolving the issue during the call. Then, I would ask the customer a few questions about the order to better assist them. Afterwards, I would ask if it would be possible for our company to regain their trust by replacing the faulty item rather than refunding their money. If they agree, I would process the order to replace, at no additional cost to the customer, the item. In completing the customer's request, I would also send them postage-paid shipping equipment for the return of the faulty item. And Lastly, I would apologize again and thank them for shopping with us!