Dear INBSSC,
My name is Marie-Luce Chang-Ko and I would like to submit my application for the position of email customer support agent. I have ten years experience in the BPO sector as well as experience in a vast number of outsourcing projects, being voice and non-voice for US, UK, Australian and French clients.
I have experience handling emails be it via email clients or email ticketing systems. I have also trained teams to work on email handling. I am bilingual, I speak and write fluently French and English.
I guarantee that all your customers will be promptly assisted to and I shall ensure that they are satisfied with the answers that they receive. I am currently working as a home-based English trainer for a French company , not only can will I be able to easily adapt to you training services; I can therefore easily cover 15 hours in a day.
I am friendly, professional, easy to work with as well as a fast-learner and team player.
On the technical side, I have high-speed Dsl, Microsoft Office Pro and Windows 7. Internet-wise I have Internet Explorer, Google Chrome and Firefox. I can also propose Skype or G-talk as an additional daily communication tool.
I can begin immediately.
Please feel free to contact me for an interview if you wish to know more. I am available from Monday to Friday from 7 am to 10 pm UK time, Saturdays and Sundays from 6pm to 9pm .
I also invite you to check my resume, portfolio and freelancer reviews .
Thank you for your consideration,
Marie