Customer Service through Live Help, eMail and Phone
$2-8 USD / hour
Hi
We have an online furniture retail store in Ireland and UK and there is an online help instant messenger program where customers can click to ask questions from a LIVE person. Our office covers the hours from 9am to 5pm GMT but we would like someone to provide additional support for roll over calls, administration and sales.
The customer that asks questions would like quality help where questions are answered correctly and with professionalism. This is a SALES task and the customer is judging the company by the speed of the response as well as the quality. The answers must be in perfect FULL UK English and worded in a friendly and helpful manner.
Where an answer is not known I am happy for the freelancer to ask for a email or tel number and say that they will receive a reply in the morning.
The instant messenger software will automatically send a full transcript of the chat to an operator within our company. And we can take it from there.
Knowledge is an important aspect of this work and this is gathered as weeks and months pass, so i would like there to be a small group or an individual working on this project where they can learn about our company in detail and be in a position to better answer the queries.
The instant messaging software can be linked to the following:
MSN Messanger
Google Talk
Pigeon Messenger
And many others.
Many freelancers just send a offer without even reading this specification so if you are replying please use the word "CatNip" in the message so i know you have actually read this.
Perfect english = essential.
Proven history = essential.
Project ID: #4281719
About the project
39 freelancers are bidding on average $6/hour for this job
Good day! I am interested in your project. Could you please check the private message that would follow this one? It has more information related to my bid. Thank you.
Dear sir, I am a professional data entry worker & can complete this project with your requirements, please see my private message for details!! Regards,
"CatNip" I'm available to help! Please see my private message for my bid details. Thank you very much!
Catnip! I manage a recognised call centre in New Zealand and India. We are ready to complete your task with our highly motivated and result driven staff.
i have time to learn and develop a relationship with you and your company----just what i am looking for-
Hi, I would be happy to do this job for you and I can assure you that I can handle customers in a friendly manner. "CatNip" as per required by you to mention when applying. thank you
Hiring Manager! Sub:CatNip I have past several years of experience working in customer support. Please see PMB
"CatNip". Hello, I meet the requirements given in the project description and would like to be a part of this assignment. Complete details over PM.
CatNip Dear Sir, I can assure you that I am able to meet your requirements considering the extensive experience I have. English is also my first language and having grown up in a former British colony, it was ens More