Call center performance measures - definition, measurement & targets

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I have 5 years of experience working for TRG in the USA, I was in the Quality assurance department working as the head of department. My main responsibility was to develop Process manuals, core reports and excel based reporting lines which were in line with the variables in the process manual. I think that you are also looking for a process manual? it will contain everything that will help you run the quality assurance departments..Please contact me for more information.

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PMP certified project manager, MBA in marketing and professional business consultant, market researcher and analyst in the field of project management, marketing and branding, HR, operations, real estate, finance, legal, health and team management/ training. Please message me so I can send samples from similar past work.

Hey, If you want your content to be original, creative, and unique then I can assure you the high quality work enriched with creativity. My research skills are highly commendable and writing is my passion. I am very much comfortable and well acquainted with UK and US English. I have successfully completed many projects assigned to me on different platform. The delivery on time with maintaining the high quality is my motto. Kindly consider me for this job, if you have any doubt over my quality please check out portfolio for my writing samples. Thanks

Quality writer at your service,please consider my bid for high quality work on time. Hi, Are you little worried and finding freelancer for your task, i am here to deliver beyond your expectations. Award me project without wasting your precious time and allow me to start right away, i am fully capable to complete your task within deadline. I assure you 100% quality work on time. I am a vigilant, hard-working, reliable and smart working writer who delivers project according to clients requirement. i am confident you will get best from me. hope you will consider me,thanks

Hello, am sure i can help you in completing your report. Kindly message me so as to discuss further on the project. Regards

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Dear Sir/Madam, I grew up in one of the global delivery centres of IBM. I started when the centre was opened for the first time. I started on the phone, then quality and process mentor, quality assurance for special projects, team lead and then operations manager. I tool over one of the big accounts as account manager, but moved to another Fortune500 and developed a performance department for a new shared services centre. We developed all kind of metrics to describe the work and delivered full scope reporting on it. I like the project and would love to support it. One remark only: I can write also to the technology considerations, but this should be a separate topic, since the technology moves on and the variations of different configurations is more than it can be described in total. If you have any questions, I am always available here or over skype under viktor_mihalkov. Kind regards, Viktor Mihalkov