My work experience has mostly been in Customer Service and Sales with over twelve years of experience in account management, claims and sales processing, and call-center operations within the travel, apparel, and services industries. Experience throughout the years has taught me that in order to provide an outstanding customer service we need to keep in mind the importance of commitment to our customers, as well as listening carefully so that we can identify their needs. Have clear communication and written skills. Also to be able resolve their issues at first contact and to have knowledge of service or product. Always have willingness to help and walk the extra mile for them. And the most important one to win the customers loyalty.
• Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
• Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
• Expertise in resolving escalated customer service issues.
• Adaptable to new technology. Proficient in Microsoft Office, including Word, Excel, and PowerPoint, and able to all major office equipment. operate
• Independent and Team Player. Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently, self-driven