IDEAPOT, a Business Consultancy company, is a fast evolving Global Consulting Conglomerate that collaborates with an individual to large corporate house to resolve their most critical concerns and in the process create sustainable solution.
IdeaPot provides full-spectrum of solutions and services in the areas of Multilingual Helpdesk for Global Support, Application Portfolio Management, e-Learning and Digital Content Management, CRM & Staffing Solutions and Infrastructure Management Services
Our Center is fully equipped and aligned as per client's development environment.
o Captive Power Generation
o Fully Air-conditioned
o Internet and Leased Lines from multiple providers for redundancy
o Workstations equipped with replicated client environment with licensed software
o Managed Servers hosted within Development Centers in Data Centers
o Fully Secure Sites using Biometric Access Control
o 24 x 7 operations
OUR CORE VALUES:
o Trust
o Transparency and Integrity
o Transparency
o Respect for Colleagues
o Partnership
OUR VALUE PROPOSITION:
o Experience in handling blended processes
o Unlike "pure play" BPO providers, our experience enables us to effectively automate and optimize processes, thereby assisting us in achieving Client Delight
o Service Delivery Team comprises of professional with CORE BPO DOMAIN EXPERTISE
o Robust Service Delivery Methodology
o Comprehensive quality processes integrating Six Sigma and Best of Breed Practices
o Time Tested Transition methodology enabling seamless process transition
o Comprehensive recruitment and training methodologies for rapid ramp ups
o Robust data & voice architecture
o Extensive BCP methodology
o Quality Driven Value Proposition
o Multilingual / Regional Capabilities
o Closed loop architecture
o Consistently over exceeding Clients expectation
o PROVIDING 24*7 MULTILINGUAL SUPPORT
o COVERING THE ENTIRE CUSTOMER LIFECYCLE
WE HAVE EVERYTHING IN PLACE AND CAN START ASAP.