Convert a Template to a Website

Overview of Project: Create a custom ticketing system for the customer service department in our call centre which integrates with existing order entry/customer management software (CM2) seamlessly. Project Details: - This ticketing system front end will be written using Borland C++ Builder 6.0 to match the CM2 software also custom written in-house. Back end database will be MS SQL Server 2014. - Tickets will be created manually or automatically via various processes. Tickets will have various criteria associated with them including category, date and issue sensitivity, priority, workload, involved parties, etc. - Tickets will have several automated systems attached including database updates, note and history creation, emails, etc. - The front end should be robust and allow for dynamic escalation, assignment and reassignment, complete history viewing, cross-ticketing, “at-a-glance” views customized for various roles, etc. - Extensive integration logic into existing systems and back end database.