Hi,
I am Lindy from the Philippines and would love to work for you. I am diligent, patient and passionate in my work.
I was a quality and reports analyst for more than 2 years. Monitoring interactions (chat and phone) and providing feedback to team leaders. My responsibilities include data analysis, short survey reports, maintaining historical data, and tracking and trending agents opportunities for improvement. Updating weekly business report’s performance/progress deck for managers and directors alike. My strength lies in my ability to digest and create from scratch various reporting forms and analyses. With more than six (6) years of call center experience, I can handle all medium of and lines of businesses of customer care.
Thanks,
Lindy