Delivery quality customer service

This role is basically what I am doing now for another company, and I am looking for more work. At this time, I handle customer support on my own with over 8000 users signing up a week. It is a resume writing service, and I assist with comments, questions, complaints, refunds and guides (as well as resume formatting). I answer each email within 24 hours, usually less. I do work a couple hours on weekends as well, so those customers who email on Friday evening don't have to wait all weekend for a response. We have about 30 guides and tutorials and I help our customers find the best guide for them. I have been with the organization for about 3 months now, and have actually helped write the newest tutorials. I do live in the USA, so my English is excellent and I have no strong accents. I can handle both positions at the same time as I am at my computer and can have duel monitors. I would love to discuss this in more detail to see if we would work well together and have the same goal for customer satisfaction. Thank you in advance for your time, Marie Barakat

Hi! My business is to make yours effective and efficient. I have a sound understanding of my Clients’ operations and corporate goals. As one of the pioneer professionals in the call center industry in the Philippines, I continually bring knowledge and new ideas to them. Forward thinking, resourceful professional, total client satisfaction defines success. Just a quick introduction, with more than 12 years of experience in Sales, Marketing and Customer Service who understands that the power of a good relationship with customers and clients establishes a successful business and repeat sales. I have been offering Business Process Outsourcing Services to my clients and have build good business on quality services like Customer Service, Chat Support, English online Teacher, Outbound sales, Article Writing, Data Entry, Data processing, transcriptionist, Lead Generation, Social Media Marketer, VAs to name a few. Highly skilled and smart professional to deliver your project base on your requirements. English is highly used in my country. You may check my CV attached in my Profile under the Portfolio and some work made. I have good feedback from previous clients/employers posted in my profile to prove I am capable for the job you are offering. I also have other agents if you need more. Please do let me know if you have further questions. JM

Hi there, I am interested to learn more about this opportunity. I am flexible as for as hours are concerned. Thanks & Regards, Mahtab

I have 6 years of experience in customer support and admin support tasks. I have done live chat support (olark), admin support, email handling, phone support, content moderation, ticketing system (zendesk, freshdesk, happyfox), list creation, web to excel tasks, product entries, data scrapping, real estate tasks and more admin related tasks.

Hi There, I have worked with a support help desk of a software company. Now I head the department. I am looking to do something on my own now. I have a 10 year working experience which involved dealing with clients from UK, US Australia, India and South Africa. The communication would be through emails, live chat, contact us form or phone calls. Do let me know if I sound like the person you are looking for and we can have a Skype interview. Awaiting your response Regards Mana

I have been in customer service field since the last ten years and have experience of phone support, live chat and email support. I have worked on multiple projects with different companies throughout my career and have always delivered the best results. I have worked with an online flower shop located in Canada with the responsibilities given below: • Taking calls to place orders, provide information about products or services before placing order and answering inquiries • Answering emails and tickets • Providing live chat service • Handling complaints, dealing with unhappy customers, resolving situation and making customers happy • Calling customers for declined credit cards, address correction, approval of substitutions, feedback, follow ups to see if they would like to place order again for future • Charging credit cards, sending Paypal invoices, forwarding receipts, using payment systems like Moneris and Stripe • Co-ordinating with the team of the team of the florists and see if they need any help with any of the orders and resolving the situation for them • Co-ordinating with delivery team and update status of the orders. • Helping drivers in calling customers for address correction or in the case of recipient not being home Please get back to me so we should discuss it further. Regards Kyle

Good day! Business psychologist here with lots of passion for marketing and human psychology combined. As a virtual assistant I became specialized in: Photoshop, Internet (social media) marketing via Hootsuite, administration, internet research, data entry, responding to emails and calls, creating and posting various job positions, interviewing candidates for new positions, using Google Sheets for updating team members work and little bit of Excel and WordPress. I have been volunteering for more than 3 years in a humanitarian organization "Srce" which provides support to people that are in some sort of psychological need. I provide support via telephone, e-mail and web chat. Through this job, I have learned to deal with all sorts of people and always stay positive and kind. I earned skills like assertive communication. I always put good atmosphere and I am always understandable. I am curious, like to ask and learn, to grow and become better with each opportunity. I like being creative. In my spare time I dance, sing and draw. I like to be fully developed person- both professionally and personally. I would really appreciate if you would consider my letter. I am hard worker, motivated and might say- bright. :) You won't regret virtually meeting me. Greetings!

I’ve read your job description carefully and totally understand your requirements. I would like to take the responsibility by offering my Customer Care Services skill. I am very much perfectionist and reliable towards my work and always given the best to my clients. 1) I am working on Customer Service and WFM from past 5 years. Your project requirements sounds like something I would love to take responsibility of.

Hello, my name Stasy and I bid on your project because I have excellent team - just what you are looking for your project. Let me tell you about my proposal a little. The thing is that we are outsourcing company which specify in customer service - we are team of super talented agents who know how to provide qualified service for every client. As for our experience we performed such services for more than 5 years and for this time we took part in various project for British, American, French companies. We use various tools to provide qualified support and teach our agents how to handle conversation with clients. If you want check our skills I can provide you with numbers of companies where we currently provide support. We use individual approach with every client, arrange special training courses for our agents for particular project. Our agents have great communication skills, able to work in high pressure environment, solve task in a workable and timely manner. Our agents are fluent in English and also we have native speakers in our team. We are able to provide qualified support via phone, emails, live chat and ticket system - our aim is to help clients! I hope that you will pick us and we will start of collaboration soon) Please, contact with me on Skype- moveup.5 to discuss everything more detailed.

A proposal has not yet been provided

Good day, I am a native English speaking Australian, currently living in Thailand. I have experience in business and have nearly fully automated my online ecommerce store, allowing me to free up my time for side projects. I an very interested in joining you in your startup in whatever role I can assist in. I have experience in marketing, logistics, business development, customer service and managing websites. I look forward to hearing more about this project as the launch date gets closer. Kind regards, Zaine.

Hi, I have perfect English grammar with strong technical skills. I have 2 years experience in technical chat and email handling of US customers. I have provided support for a product Rabbit TV and that is mentioned in my portfolio. I have also provided email support for an App builder software. I have very reliable internet connection and having power backup as well. So there is no chance of missing my shift. I have never missed my shift in my entire career of chat and email handling. I am a true professional. I have overall more than 6 years of experience in customer handling and having strong problem solving skills. I own a Laptop with Win 8 installed and 4 to 5 hours battery backup. Regards Ehtiram Ali

Hi, I have done email and chat support experience for 5 years. I am more than familiar with android and IOS. Peer to peer sharing I am also familiar with. Can you provide more details on the app. Regards Sapin

Hi there! My name is Ali and I'd absolutely love to be considered for this position. I'm a bit of an app nerd with a passion for exceptional customer service. It sounds like you need someone willing to grow with your company and offer the best online support possible. Please don't hesitate to contact me, I'd love to discuss the position further and provide references if needed. Have a lovely day!!

Delivery quality customer service Result oriented professional with more than 20 years of experience in IT industry covering customer support, development & delivery of solutions and services. Experience & skill sets: • Have more than 20 years of experience in Customer Service in IT industry • IT professional with excellent exposure to MS Office products including Word, Excel & Powerpoint. • Extensive user of Internet and Web applications • Clean, Crisp & Precise in Email communication • Experienced in Offshore Delivery – IT services– based in Bangalore, India. • Have supported US based customers on IT projects. • Experienced in customer management and have strong customer orientation • Possess very good communication skills (English – both written & verbal) • Cross Cultural Skills. I provide close attention in detail for each task assigned and ensure completion of the task with high quality. I started to ‘think like a customer’ in early days of my career and customer satisfaction (for both internal & external customers) is very important for me. Home office setup: • High end Dell Laptop (Inspiron – N5050) with 4GB memory, 500GB disk, High speed fibernet – 30Mbps, Licensed Microsoft office and AntiVirus software to work from home. Education: Bachelors degree Project communication: Skype, Email, Phone, Chat Project start date: Immediate Thanks and regards, Karunaprasad Kanavi

Good Morning, First of all, I'd like to thank you for the opportunity to put forward a bid with regards to this role. Having grown up in Melbourne, and seen first-hand the 'boom' of ride sharing apps such as Uber, I know this opportunity presents an exciting chance to be involved in the fast-growing peer-to-peer sector. Concurrently, the same observations and experience with Android/iOS are also what help me understand the Australian customer and its marketplace better than many of my peers. On this front, and with the app due to launch in the Australian and NZ markets first, I think it would be critical that someone with local knowledge undertake the role to ensure the 'brand' is represented in the best light for future growth in other markets thereafter. I entrust that my academic achievements and corporate experience provide some comfort in my grasp of the English language, as well as my understanding on the importance of customers and delivering exceptional service levels. At this stage I am flexible in terms of providing support, while also mindful (and accommodating) that servicing peer-to-peer ride services may involve working 'night shifts'. Furthermore, as someone with an entrepreneurial mindset and investor in several ASX small-caps, I have confidence that I fit the brief for being part of a start-up company. I look forward to your response, and would love to hear more about the role, the app itself, and of course the creators behind it! Regards, Rene

Dear Hiring Manager, Thanks for reviewing my application, I do have 10 years of experience in customer handling and have worked with companies like Dell, IBM, Wipro in different customer service roles. I can manage any customers in a very professional manner as I have learnt how to deal with different customers in my 10 years of experience with all the big brands. I have been working as a freelancer since 2011 with a very consistent record on upwork and freelancer portals maintaining a good client rating. I am sure I can give you the best output under minimum supervision and can help in growing the customer service base along with me growing with the company. I also do have sound technical skills in handling any pc related issues apart from that I have worked in platforms like zendesk as an administrator. I hope to hear from you soon. Thanks Kaushik