Fractaldev Call Center is designed to empower small and mid-size businesses with our technical Business Process Outsourcing solutions. With our service-based approach we can support your company by providing integrated solutions and marketing strategies.
We are also using advanced contact center technology to up our game. Big companies can greatly benefit with our Multi- Channel Automatic Dialing System. This system allows companies to monitor what customers are saying about their brand across different media channels. This will allow personalized customer service and marketing strategy development.
We are located in Bacolod City, Philippines. Included in the list of top BPO destinations worldwide, Bacolod is an ideal contact center point where it has less competitive environment as opposed to other BPO centers where there is quite a bit of employee turnover.
Our team is composed of industry professionals that are committed and dedicated to achieving client’s goals and requirements.
We offer 24-7-365 solution and customer service. Management and staff are trained US professionals so there are no barriers and loose ends in communication and instructions. The agents are extensively trained based on the requirements, standards and programs the client provides. Also, strong work ethics, loyalty and a headstrong attitude are what define our people and what the company stands for.