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Customer Service

min $50 USD / hour

Closed
Posted over 8 years ago

min $50 USD / hour

Main Job Tasks and Responsibilities deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports maintain customer databases manage administration communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process Education and Experience High school diploma, general education degree or equivalent knowledge of customer service principles and practices knowledge of relevant computer applications ability to type knowledge of administrative procedures numeric, oral and written language applications product knowledge
Project ID: 9184493

About the project

22 proposals
Remote project
Active 8 yrs ago

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22 freelancers are bidding on average $54 USD/hour for this job
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A proposal has not yet been provided
$52 USD in 40 days
5.0 (121 reviews)
6.8
6.8
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Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized, very efficient and very professional. I am also very friendly and patient when it comes to dealing with customers over the phone. I have a Bachelors in Management from an USA University. Have done numerous inbound/outbound calling projects. From selling cellular phones, offering a rate reduction in a company's monthly phone bill, selling remodeling/construction services to selling a tennant computerized system. All using ZOIPER, X-lite,Softphone, vulcan 7 dialers and Bria Also have used SKYPE to make calls.
$50 USD in 40 days
4.9 (16 reviews)
6.2
6.2
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This project is a great fit for me. I have worked on many webdesign, WordPress, Joomla and even as a QA for checking quality of the sites and applications. I have worked as a VA. My usual role was to manage Fb, LinkedIn profile, Twitter pages, create content, handle chat via olark, respond to inbound queries, web research like finding targeted prospect on some particular market/verticals like account payable, genealogy etc. I also work on Photoshop frequently. I have a good exposure with CMS like Joomla and Wordpress. I am a freelancer with many years of experience in various freelancing projects like data entry, technical writing, graphic design and webdesign. Few task I recently accomplished: 1. Worked as a Virtual Assistant From 03 Sep 2012 to 04 April 2014 to Oliver, Germany for creating video tutorials, manage fb page, manage linkedIn, create salespage, cold-call, leadGen, create/organize themepacks etc. 2. Provided email support as well as chat support (via pidgin) on Windows 7 and 8 along with other administrative task including MS word to W112 Thanks, Uttam
$55 USD in 40 days
4.8 (15 reviews)
4.5
4.5
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Hello, am Arthur. I am totally understand the demands of your project. I strongly want to be a part I checked out the qualification and am totally qualified. Please chat me up i will be on end to reply ASAP.
$55 USD in 40 days
4.9 (2 reviews)
3.3
3.3
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I Jignesh lakhani working as a Assistant professor in engineering collage. i am having good communication skill and i completed my masters in information technology so i have very good knowledge of computer engineering. Thank you for taking the time to consider this application and I look forward to hearing from you in the near future. i will be available in my skype id : lakhani.jignesh. --- Thanks, Jignesh Lakhani
$50 USD in 40 days
5.0 (1 review)
2.6
2.6
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Hi, I am a great freelancer. Please contact me to provide further details if you are interested to hire me.
$55 USD in 40 days
4.6 (7 reviews)
2.1
2.1
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I've got 8 years of experience in call center and inside sales management training CSR's and sales pros. I'll be able to deliver world-class service to your customers leaving them satisfied. I'm also based in the US so no worries about bad English. If you have any questions about my experience or what I can do to you, please reach out to me. Thanks Dominic
$55 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$55 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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Hi there! I am more than happy to assist and work with your project. I believe that it will be very helpful for me to perform the job since I have the experience and ability to handle customers' issues and resolve it efficiently and policy-based procedure. I will make myself available to the required working hours in your project. ^_^
$55 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have many years experience at exactly what you need, I have written mortgages,car sales,door to door sales and promotions. I have every thing you could want in a person to accomplish your request.
$50 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi there, I would love to take on this challenge helping out as a part-time for a few weeks. I have worked in customer service for many years at a tennis center. I organised events, took care of the accounts and all customers that came through the center. I also taught lessons and dealt with many of the parents and children. I hope I am able to help you. Cheers, Haps.
$50 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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Hello , I am interested in this customer service job , I have read and understood all the requirements , I can only work from home , either electronically or by phone , looking forward to working with you Yours
$55 USD in 120 days
0.0 (0 reviews)
0.0
0.0
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Hi, I have experience in customer service online and offline for over five years and i am ready to join your team in this position. Please contact me so that we can discuss in more details thus showing you that i am the best candidate to offer fabulous customer service. Kind Regards, Grace Wambua
$72 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$50 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I'm a BTECH ICT graduate and have what it takes to deliver results. I have over 11 years of cumulative experience working in various positions in the ICT field. I'm proficient in Microsoft Office package (Word, Excel,Access,Power Point, Publisher and Access, specifically, Data Entry, Data Processing, Data Conversion and Virtual Assistance. I'm confident and pay attention to details and have the experience to deliver quality work on time based on your needs and specifications.I have a broadband fast Internet connection and will be available on a need basis. For any queries and/or information please feel free to engange me through private message.
$50 USD in 40 days
5.0 (3 reviews)
0.0
0.0
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A proposal has not yet been provided
$50 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$50 USD in 54 days
0.0 (0 reviews)
0.0
0.0
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Respected hiring manager I have a customer service experience of 5 years . And easily handle this project . My skills and experience is the right thing which makes me best for that project so we can discuss further details as well Thanks
$55 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have over 15 years of customer service experience. This includes both from a call center perspective (calls, emails and chats) to a Fortune 100 customer care organization. I've lead several projects related to customer service and even earned my Six Sigma green belt certification. In my past employment I also wrote and maintained several databases. These databases were fed from forms, Excel entries or SharePoint. I had many scripts doing part of the database tasks, etc. I think this coupled with my coupled with my ability to work alone or on a team make me a great candidate. Thanks, Larry Weideman
$55 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I have experience in dealing with customers and have achieved great satisfaction results in the past. I understand the projects needs in which i will have to handle and deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries. I have previous experience in handling and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer time frames direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports maintain customer databases manage administration communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process I have High school diploma, general education degree knowledge of customer service principles and practices knowledge of relevant computer applications ability to type knowledge of administrative procedures numeric, oral and written language applications product knowledge
$55 USD in 40 days
0.0 (0 reviews)
0.0
0.0

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United States
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Member since Dec 24, 2015

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