ennifer L. Porter
12519 E. 41st. Apt 211
Tulsa Ok 74146
My objective is to obtain a position that will allow me more control over my schedule, spending time with family, & overall being available to my family on a more consistent basis.
Education: 1994-1997 Lewis University, Romeoville IL
M. A. Counseling Psychology
1990-1992 Lewis University, Romeoville IL
B.A. Human Resources Management
1988-1990 Joliet Jr. College, Joliet IL
Experience: 10/06-Present HSBC Card Services, Tulsa OK
Customer Care Representative
Working in an in bound call center, answering customer questions, inquiries, etc. regarding the card members credit card accts, notation of accounts as needed, meeting customer needs & services in a professional, yet friendly demeanor
01/06-04/06 DialAmerica Marketing Inc, Lombard IL
Customer Service Representative
Making outbound calls, in a call center environment. Offering a variety of sales and promotional products to existing customers of current DialAmerica clients
12/2005 Christ Universal Temple, Chicago IL
Administrative Assistant (Temporary)
Providing clerical support to the electronic (internet) church department. Answering phones, composing letters, data entry, accounts payable, & other duties as assigned
06/05-11/05 Hillcrest Healthcare Center, Joliet IL
Psych Tech/Counselor
Providing counseling, case management, and crisis intervention services to chronically, mentally ill adults in a long-term care facility.
ADDITIONAL EMPLOYMENT EXPERIENCE OFFERED UPON REQUEST
SKILLS: Typing 55-60 wpm, 99% accuracy, Microsoft Windows, Word, Excel, filing composing letters, extremely organized, answering multiple phone lines, multi-tasking, organizing paperwork, dealing with people from all walks of life in a pleasant, friendly and professional manner. I work well independently, or as a team player.
REFERENCES: AVAILABLE UPON REQUEST