We're looking forward to buy CRM system with source code /written optional either in C# or even better in Delphi RAD/.
It should be a desktop application (not .NET) at the beginning.
It should have typicall functionallity, like:
Lead Management- tracking leads generated for the business
Pipeline or Opportunity Management – once a lead is qualified we can track this information as an opportunity.
Account Management – tracking all companies/organizations we work with
Contact Management – all people we do business with.
Sales Activity Tracking – includes tasks we need to do/complete in order to move a sale forward.
Marketing Campaign Management – allows us to track our success rate for all marketing-related activities of the company. Customer Service – includes toos supporting timely fullfilling a projects ( cases, tickets, issues, through reminders/alerts).
Customer Collaboration Tools – allow customers and employees to interact with one another through various mediums (i.e. via e-mails).