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BPO Consultant -- 2

$250-750 USD

Closed
Posted almost 8 years ago

$250-750 USD

Paid on delivery
1. Wanted a BPO Consultant to optimize the Call Center with the idea to save agents work, productivity and to increase its hit ratio, certain amount of calls and tasks which will help the agent to deliver on the company’s service level agreements within budget. 2. Specifically how to improve call rate. 3. How to measure the performance of the call center as a whole. 4. How to measure the performance of each agent. 5. How to Report, analyze and resolve system, customer and operational issues that impact service quality. 6. MIS (management Information systems) for reporting. 7. ERP for financial book-keeping and report generation.
Project ID: 9985007

About the project

4 proposals
Remote project
Active 8 yrs ago

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4 freelancers are bidding on average $541 USD for this job
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$555 USD in 10 days
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I can help in call center optimization
$455 USD in 20 days
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i have been worked for this kind of project and i have almost ready project as per requirement, which allow agent to add candidate with particular status and maintain the MIS report, also admin and team leader can see any agent's daily MIS report to figure out his performance.
$555 USD in 10 days
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A proposal has not yet been provided
$500 USD in 15 days
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Hi, I’m out of PA, USA Worked in corporate US for 10+ years. I have managed several teams across India, Phip, China etc. I think I can do this job effectively Due to family constraints looking work from opportunities. Let me know if you are interested or you can check my profile for more details. Thanks !!
$555 USD in 10 days
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About the client

Flag of INDIA
Margao, India
3.8
2
Payment method verified
Member since Apr 19, 2014

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