Zendesk Jobs

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Starting as soon as possible, you will be the first voice our customers hear, so every call should feel friendly, clear, and solution-oriented. Key expectations • Answer inbound calls promptly, listen actively, and resolve issues on the first contact whenever possible. • Handle complaints calmly, turning potential negatives into positive experiences that strengthen loyalty. • Document each interaction in our CRM, maintaining accurate, detailed case notes for future reference. • Track and report daily KPIs—first-call resolution rate, customer satisfaction score, and repeat-call percentage—so we can measure progress t...

I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Starting as soon as possible, you will be the first voice our customers hear, so every call should feel friendly, clear, and solution-oriented. Key expectations • Answer inbound calls promptly, listen actively, and resolve issues on the first contact whenever possible. • Handle complaints calmly, turning potential negatives into positive experiences that strengthen loyalty. • Document each interaction in our CRM, maintaining accurate, detailed case notes for future reference. • Track and report daily KPIs—first-call resolution rate, customer satisfaction score, and repeat-call percentage—so we can measure progress t...

My business receives a steady flow of customer-service emails, and I need a detail-oriented person to own every complaint that lands in the inbox. You will log in to our shared help desk (Gmail + Help Scout) each weekday, spot messages that express dissatisfaction, and respond with a calm, solution-focused tone that protects our brand reputation. I work best with people who follow instructions precisely, stay organized, and keep a positive attitude even when a customer is upset—qualities that matter more to me than sheer speed. Turn-around time for each complaint response is 24 hours or less; if an issue requires escalation, note it clearly and tag me so I can step in. Deliverables I expect • Inbox cleared of unresolved complaints at the end of each shift • A short log ...

I need someone who can remain online from home throughout the working day, greeting visitors on our website and answering their questions in real time through live chat. Almost all inquiries you will see are straightforward: order status checks, product details, basic account questions—nothing highly technical—but they must be handled quickly, courteously, and documented in our CRM as you go. While live chat is the primary channel, the ability to reply to an occasional general-inquiry email would be helpful, so clear written English is essential. If requests move beyond general information, you’ll simply flag them for our in-house team; no phone work is required. Deliverables • Continuous live-chat coverage during the agreed shift • Accurate, well-tagged c...

I need reliable agents to staff our live-chat widget during standard business hours (exact time zone will be confirmed together). You will greet visitors, answer their questions, resolve simple issues on the spot, and smoothly hand off anything complex to our internal team. Tools such as Zendesk or Intercom will be available, along with a concise knowledge base, so you should already be comfortable navigating similar platforms and documenting each interaction in clear, accurate English. Deliverables • Continuous live-chat coverage Monday–Friday, business hours only • First-reply time under 60 seconds, friendly and helpful tone maintained throughout • End-of-day transcript export with notes on unresolved or escalated tickets Acceptance Criteria • 90 %+ cu...

Busco a alguien que se encargue de mi servicio al cliente general y mantenga una comunicación impecable con cada usuario. Tu misión: • Responder consultas generales de manera clara, cordial y profesional. • Seguir las guías de estilo y plantillas que compartiré, asegurando coherencia en cada respuesta. • Mantener tiempos de respuesta rápidos; registrar dudas frecuentes y escalar los casos que requieran atención especial. Recibirás acceso a la bandeja de entrada, historial de conversaciones y un FAQ actualizado para que puedas resolver la mayoría de las preguntas sin demoras. Valoro la proactividad: si detectas mejoras en el flujo, quiero escucharlas. Entrega diaria esperada: 1. Conversaciones atendidas y re...