ITIL is a 5 volume set of practices that aligns IT services with business needs, and underpins the International Service Management Standard for IT service management. Each volume details a separate part of the ITSM lifecycle (ITSM meaning Information technology service management). ITIL isn’t applicable only specific to certain technologies or organizations, but instead provides guidelines that are fully adjustable to the users’ needs. ITIL certification can only be given to individuals, not organizations.
ITIL was originally published in the 1980s.
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Responsible for serving a primary role in the configuration, integration, and administration of Cherwell. Delivers solutions that leverage the functionality and integration capabilities of Cherwell. Works with Users, Clients, Vendors, Stakeholders, and Business Partners to gather requirements, support, maintain, and enhance the Cherwell platform Responsibilities 1) Good understanding of ITIL v3 ...