How to deal with a difficult customer jobs

I need immediate help with a delivery issue relating to a package sent through China Post. The situation involves potential fraud, where a package appears to have been signed for but not actually received. The task at hand is to make an urgent phone complaint using a U.S. phone number. Key Requirements: - Fluency in English - Have proficient experience in after-sales complaints - The ability to offer a specific reply regarding the delivery status, confirming further investigation into the issue We will provide a tracking number to each participant，The scale of this task is substantial, requiring 10 people to interact with the customer service representatives simultaneously. The main g...

I need assistance in contacting China Postal Service regarding a package delivery issue. - The purpose of the call is to address a discrepancy in the tracking information. - While the tracking status indicates that the package has been received, it has not actually been delivered. The ideal freelancer for this project needs to have: - US local phone number，Telephone complaints must be made using a local U.S. phone number - Can speak simple Chinese since you'll be contacting the Chinese Postal Service. - Strong communication skills to effectively navigate a customer service call. - Experience in resolving delivery disputes or complaints would be a plus.

I'm looking for a skilled Wordpress developer to create a sophisticated, user-friendly birthday invitation system. I need talent Wordpress can create system to manage all users created birthday invitions , I need to send my customer link . with some fields he need to choose from some options . example : name, age , address, every option have some drop list text he can choose for the format . and then after he finish . he click created order birthday . then I need approve this . after approve . he can share the invite birthday to friends and family . the design of the birthday page is full wide on screen. open only on mobile ! can't open on desktop . Can edit the invite birthday from admin . I want ...

I'm looking for a skilled developer to connect my WooCommerce webshop to Selectline inventory management software via API. The goal is to have a seamless synchronization of order details between the two systems, enhancing the efficiency of my business processes. The ideal candidate will have: - Proficient experience in API development and integration, particularly with WooCommerce and Selectline. - A solid understanding of PHP programming, as the project requires the use of this language. - Prior experience with inventory management systems and e-commerce platforms, to ensure a smooth and effective connection between the two. Key Synchronization Requirements: - Customer Details: The full set of customer...

I need an expert who can manage my email marketing campaigns using SendinBlue. Your primary goal will be to increase my product sales through personalized updates and customer retentions. It's crucial that you're proficient in email marketing strategies and have past experience in using SendinBlue. Key Responsibilities: - Managing the entire email marketing process from sign up to booking - Create and implement strategies for boosting product sales - Develop engaging and personalized email content for customers - Work on customer retentions through strategic emails - Regularly analyze and report on the performance of email campaigns - Suggest and implement improvements for better results Ideal Skills and Experience: - Proven experience using SendinB...

This project requires a PowerBI expert to create a dynamic dashboard that tracks and compares planned project dates versus actual dates. The objective is to offer a detailed analysis of project progress, identify potential delays, and assess overall performance. • The ideal candidate should have solid PowerBI experience and a deep understanding of project management metrics. • A clear understanding of analyzing sales, customer, and financial data is needed. • Knowledge of trends and forecasting based on historical data would be advantageous. • The dashboard should be capable of refreshing and updating on a weekly basis to track the ongoing progress. The aim is not just to create a da...

I'm seeking a skilled HubSpot professional to provide me with training. Although I'm a beginner, I'm eager to get up to speed on Marketing and Sales Hubs. My primary goals for using HubSpot are to enhance our lead generation, customer relationship management, and sales pipeline management. Key Requirements: - Strong experience with HubSpot, specifically Marketing and Sales Hubs. - Prior training experience, especially with beginners. - Ability to tailor the training to my goals. Your responsibility will be to provide clear, engaging, and actionable instruction to help me utilize Hubspot effectively. You should be patient, good at explaining complex concepts simply, and able ...

I am seeking help initially and ongoing basis in supporting business development & GTM for a finance KPO. The primary markets are North America, Europe & MENA regions. Help in developing potential customer/lead lists, crafting marketing messages and building the business.

...are up for a challenging project involving the customization of a powerful platform: Odoo and OpenMRS. The significant duties to embark upon include: - User interface customization: To improve the user experience, I aim to revamp the user interface of the software. - Custom module development: The successful candidate should have the expertise to create custom modules, catering to specific needs that go beyond the standard offerings of the software. - Integration with Bahmni: As an important aspect of this project, the candidate would need to integrate Odoo and OpenMRS with Bahmni. Having previous experience in integration with third-party software would be critical to execute and ensure seamless syn...

Seeking a Customer Outreach Specialist to help identify and engage potential customers for our business. Responsibilities include developing outreach strategies and managing marketing campaigns. Candidates should have experience in customer outreach, digital marketing, and strong communication skills.

As a business leveraging social media marketing to attract customers, I'm currently seeking a skilled digital marketer to help drive significant sales increase. Key Requirements: - Proven expertise in social media marketing - Track record of boosting sales through digital marketing - Ability to work independently and make data-driven decisions Responsibilities: - Creating and executing a strategy aimed at driving sales - Analyzing data to evaluate campaign performance and make necessary optimizations - Keeping up to date with industry trends and best practices Ideal Skills: - Proficiency in social media platforms and tools - Strong understanding of digital marketing principles - Analytical thinking and data interpretati...

I am looking for a skilled website designer to create a professional website for my company. Our primary focus is on Electronics Protection Plans. The website should have the following functionalities: - Support for Electronics Protection Plans: This is the core feature of our website. It should be integrated seamlessly and provide users with all the necessary information about the plans. - High Definition (HD) Images: The website must be visually appealing. It should include HD images related to mobiles, laptops, and other electronic appliances. The images should be eye-catching and of high quality. - Customer Input Feature: The design should also incorporate a feature where customers can provide their input. This could be in the form of r...

I need a professional web developer to create a minimalist, extremely easy to recognize logo and a user-friendly WordPress website for my business, which focuses on the distribution of robotic coffee barista machines. The website should effectively reach and engage my defined target audience which includes Cafes, Restaurants, Offices, areas with heavy outdoor traffic, Campuses, Hospitals, Airports, Industrial parks, and Schools. The website should: • Highlight the advantages of our coffee barista machines • Have a well-structured product catalog • Include customer testimonies • Have clear calls-to-action • Integrate e-commerce capabilities for direct machine sales Ideal skills include WordPress pr...

...looking for someone to build a basic Shopify app that will eventually be integrated with an API that we're developing (may need hep on this, but it's a separate project). We'll need the freelancers to ultimately sign an NDA and IP agreement. There are several important elements we need built, though we are not yet fixed on a development stack. Basically we need functionality such as shopping cart management, order modifications, returns and exchanges, product information, FAQs, store policies, discounts, and upselling/cross-selling capabilities. Probably most or all is in some github repository, which we are fine with using as well as GPT-4, which, if you don't have an account, we'll get you one. It is important ...

I'm looking for a talented developer or team to craft an omnichannel chat platform designed to streamline communication by integrating it with our existing cloud call center software as a service (SaaS). Our goal is to enhance customer support and engagement by incorporating multiple communication channels into a single, unified interface. **Key Integrations:** - **Messaging Platforms:** WhatsApp, Facebook Messenger, email, and SMS. Additionally, PBX system integration is required to bridge our voice call capabilities with digital communication channels. - **Features:** Essential features we're looking for include: - **File Sharing:** Ability to share documents, images, and videos across all chan...

...directly to end customers. Through bulk purchasing and cutting out intermediaries, we provide the most competitive prices in the market. Our unique business model ensures that we stand alone in offering unbeatable value to pool owners across the country. Job Description: As an Exclusive Pool Heat Pump Sales Representative, you will play a pivotal role in conveying our distinctive value proposition to pool owners. Your mission will be to educate potential customers about the benefits of purchasing directly from us as the sole importer, leveraging our competitive pricing and unmatched quality. Responsibilities: • Educate potential customers about the advantages of buying directly from us as the exclusive importer of pool heat pumps. • Utilize...

Overview: We are excited to announce our initiative to expand and diversify our business clientele. As a dynamic and innovative company, we are constantly striving to enhance our market presence and drive sustainable growth. In line with this vision, we are actively seeking new business accounts to partner with us in our journey towards mutual success. Objective: The primary goal of this project is to identify and acquire new business accounts that align with our values, objectives, and expertise. By expanding our client base, we aim to: Increase revenue streams and profitability. Enhance market reach and penetration. Strengthen brand recognition and reputation. Foster long-term partnerships and collaborations. Target ...

I need a robust StarCloud print feature integrated to my website through PHP. I require an expert in PHP who understands how to efficiently generate receipts directly from a website. Key Features Required: - Personalized receipt printing: Upon a successful order, a receipt should be generated for that specific transaction. - Simplified design: The receipt should be simple, uncluttered and easy to read. Please note, only the code is needed, no additional information like payment or customer details should be included. Ideal skills and experience: - PHP proficiency to ensure seamless integration - Familiarity with StarCloud system - Understanding of efficient coding practices for smooth running.

I'm in need of a development expert to create a sophisticated WhatsApp bot. This bot will encompass key functionalities including automated responses, user data collection, and the facilitation of products or services sales. Key bot functionalities will include: - Responding to Frequently Asked Questions (FAQs). - Sending appointment reminders. - Advising on account statuses and dues paid. - Send chat to a operator - Receive info from Sugar Comunity Edition and Sap B1 and send to the customer The perfect candidate for this project will have: - Proven experience in chatbot development. - Deep understanding of WhatsApp API. - Experience with user data collection techniques. - An eye for detail and proble...

I need a professional to set up the WooCommerce Zapier plugin for me. The tasks include: - Configuring plugin settings - Creating Zapier workflows for automated tasks - Mapping data between Woocommerce and other apps - Ensuring customer details remain in the database on my site In addition, I require assistance in transferring the WooCommerce account ownership on my site to a new WooCommerce account. Ideal Skills: - Proficient in Woocommerce and the Zapier plugin - Experience in setting up automation workflows - Familiarity with CRM and email marketing platforms such as HubSpot CRM, Salesforce, and Mailchimp - Skilled in account management and data migration Please bid if you're confident in completing these tasks efficiently.

I am seeking an assistant who has extensiv...extensive knowledge and experience in the mortgage industry, along with an exceptional track record in the area of customer service. Key Job Requirements: - Past administrative work in the mortgage sector - Proficiency with mortgage processes and terminologies - Outstanding customer service skills Ideal Skills and Experience: - Proven experience as a mortgage broker admin - Mastery of customer service principles and practices - Familiarity with mortgage industry concepts, practices, and procedures This role calls for a professional that can jump right in without the need for extensive training. It's sophisticated, demanding, and rewarding - fit for an individual who knows the ins-...

...web developer with extensive knowledge in WIX and payment gateway integration to build the checkout system of our bulk ice selling business' website. Key tasks include: 1. **Payment Gateway Integration**- The checkout system should incorporate a payment gateway to facilitate secure transactions. 2. **Delivery Address Input** - Allowing customers to input their delivery address to ensure proper and accurate delivery of our products. 3. **Order Confirmation Email** - After a successful purchase, an order confirmation email should be sent to customers for their records. 4. **Design** - Implement a simple and clean design that aligns with the website's current aesthetic. 5. **Delivery Tracking** - Incorpo...

I am seeking an expert in AWS servers, particularly in the problem-solving aspect of EC2 instances. Key tasks to be performed: - Diagnose the specific issues of the server - Suggest and implement suitable solutions to rectify the problems - Maintain and improve server performance Ideal Expertise and Skills: - Strong technical skills and deep understanding of AWS, specifically EC2 instances - Proven track record in handling server emergencies and solving server issues - Competence in developing and maintaining customer-focused, high-performance AWS infrastructure - Proficient with best practices in ensuring server security

...looking for a skilled professional with experience in creating visual merchandising and store layout designs. For this project, you will build on the data model you created in Project 1. You will be analyzing and creating visualizations of the data contained in your Access databases. All instructions for the project can be found in the PDF attached. Ideally, the successful freelancer should have: - A strong portfolio showcasing past retail design projects - Proficiency in retail space planning and product display - A deep understanding of customer flow optimization - Excellent communication skills to understand my vision and bring it to life - Ability to deliver the final visualizations in MS Access format Please provide example...

...designer to create a retail space for my clothing store that specializes in wedding dresses. The overall look and feel of the space should be elegant and classic. Key items is to find a way to design with being in a very limited budget,. need a welcome desk area need a seating area need an area that we need to use for photo of the bride purchased the gown. enhance current area for fittings. can move or build more dress hangers. using curtains as elements is an option using greenery and other plantery is an option. re location items is possible. need 3d rendering the pictures are in the order of entry to the store al the way back to the fitting area. Key Requirements: - The design should be luxuri...

I require an experienced marketing expert to help generate leads and conversions for my business. The target audience for this campaign will be other businesses and government organisations, not individual consumers. To accomplish this, we'll be using email marketing and telemarketing as our primary channel, so you should have a strong background in this area. Additionally, I'm looking for someone who: - Has a successful track record in B2B lead generation - Has a deep understanding of email marketing and telemarketing for best practices for businesses - Is able to implement creative strategies to boost customer engagement and response rates - Can provide reports and insights into the campaign's performance This is ...

...existing feature set, to run as intended: The app has a few feature sets with inconsistencies or tend to be unreliable. Enhancements and overall App should be fine tuned for improved responsiveness, and a better customer experience. - Soften existing UI found within Communications: Modify the content being sent within email communications, with consistent interface populated with the appropriate details drawn from the App. - Admin Dashboard - surface additional details in the existing dashboard, that are already captured in the App, for better administration. The App does not have any e-commerce, it aligns customers with individuals within a geolocation to preform the task The ideal candidate should hav...

About the Company Veralux Inc. is a leading provider of aluminum extrusions and glass building solutions. We are committed to providing our customers with high-quality products and services that meet their specific needs. We are also committed to innovation and are constantly developing new products and technologies to meet the ever-changing needs of our industry. About the Competition We are excited to announce a logo design competition to find a new logo for our company. We are looking for a logo that is creative, unique, and that represents our company's values of innovation, quality, and commitment to customer satisfaction. Design Requirements • The logo must be original and must not infringe ...

Project Title: "Customer Order Management System" for an online retail business in MS Access. Objective: To develop a comprehensive database system that allows for efficient tracking and management of customer orders, inventory, and shipping. Key Features: 1. Customer Management - Store customer information including name, address, email, and phone number. - Track customer order history. - Customer feedback and preferences. 2. Inventory Management - Maintain a detailed list of products, including product ID, name, description, quantity in stock, and reorder levels. - Automated alerts for low stock levels. 3. Order Management - Enable creation of new orders with customer information, or...

...performance of products within an online retail dataset to uncover insights that can inform strategic business decisions. Leveraging transactional data, including sales revenue, profit margins, and customer reviews, you will conduct a comprehensive analysis to understand the dynamics of product performance over time and across different categories. Through descriptive analysis and visualization techniques, you will identify top-selling products, trends in sales revenue, and correlations between performance metrics. Additionally, you will delve into customer feedback to gauge product satisfaction and uncover areas for improvement. By providing actionable recommendations based on our analysis, you aim to optimize product offerings, enhance ...

I'm in need of a tech-savvy web developer who can build an engaging e-commerce website for my business. Additionally, I am looking for a social media marketer who can help me effectively promote my products online. Key Requirements: - Website: The most important e-commerce features I'm looking for are a detailed product catalog, seamless shopping cart and checkout, and a customer review section. - Social Media Marketing: I need someone who's proficient in using social media as a marketing tool. This includes creating engaging content, managing ad campaigns and understanding analytics. Ideal Skills and Experience: - Proven experience in building e-commerce websites with a focus on the features mentioned above. - Solid...

I'm looking for a professional who can help me increase the efficiency of my current operations. Key areas of focus: - **Process Excellence**: The intent is to optimize various facets of the operation to make it more streamlined and effective. Specific tasks include: - **Quality Control Optimization**: Ensuring that our products meet the required standards and implementing measures to reduce errors and defects. - **Order Fulfillment Enhancement**: Streamlining our order processing and fulfillment procedures to ensure quicker delivery times and improve overall customer satisfaction. The ideal candidate for this project should have a solid background in process improvement and a proven track record in optimizing quality contr...

hello I'm looking to set up a team that would help me start my company so the deal is that I want to start a movie streaming company that lets users stream and download movies and TV shows from their phones and laptops/computers and TVs. So I have already pitched the idea to investors and they are willing to invest in the project under two conditions first, I must form a team dedicated to the idea second, the investors want the app to gain traction so if the app gets more than 10000 +active users, we will get funding to continue with the work in two months so the problem is I don't have the money to pay you right n...

I would like to design standard operating procedure (rules of lead engagement) based on large medium and enterprise segments- 1) how should sales consume the leads once a lead is assigned to the sales reps. 2) Define the stage movement timeline from one stage to another in salesforce based on which stage the lead is in. 3) How long to wait to send a follow up email /call after the two way connection has been established. 4) Reason to close or recycle the lead 5) Activities logged in salesforce. etc.

...Site is 97% Complete, you will be doing 3%) to Flip the swicth to Live Domain. Key Responsibilities: - Implementing advanced SEO techniques using Rank Math SEO (Paid) to optimize the site. (Installed) - Providing assistance in identifying target audience and keywords for the SEO campaign. -We are seeking a skilled WooCommerce Developer/SEO Specialist to join our team and optimize our newly migrated e-commerce store on WordPress WooCommerce. As a pivotal member of our team, you will be responsible for ensuring the site's optimal performance, visibility, and user experience through effective web development and SEO strategies. Our newly migrated site is ready to switch to the live domain. Before or after site Domain is switche...

As a website owner, I need compelling meta descriptions for 10 pages of my informational website. The content language must be in English and harness the power of specific keywords I provide. This job will require: - SEO expertise: Familiarity with SEO practices and understanding of how to utilize keywords effectively - Writing skills: Ability to produce engaging, succinct and informative meta descriptions - English proficiency: All content must be in English. Therefore, strong English language skills are necessary. The perfect candidate will provide polished meta descriptions that drive organic traffic to our site, improve our ranking and increase customer engagement. Prior experience in creating meta descriptions for informational webs...

...starting to create a digital marketing business and I'm seeking a pricing strategist who can help me make sense of some critical elements. I need assistance in determining a sound pricing strategy, setting appropriate initial prices, and conducting a thorough analysis of competitors' prices. Additionally, I'm at a point in my business where I haven't yet defined my customer segments. Key services required include: • Formulating a pricing strategy for my digital services. • Setting the initial pricing for these services. • Analyzing and making recommendations based on competitors' prices. • Guidance on customer segment definition for optimal pricing. I currently make use of var...

I'm in need of a professional who can produce 4 product demonstration videos for our new website. The ideal candidate will be proficient in creating engaging, informative videos that clearly display the benefits of our products. Key Requirements: - 4 product demonstration videos - 1-minute duration each - The videos should showcase: - Close-up shots displaying product features - Use case scenarios demonstrating the product in action - The positive impact the product has on customers Ideal Skills and Experience: - Proven experience in creating product demonstration videos - Proficiency in video editing and production - Ability to bring out the product's unique selling points - Strong storytelling skills to engage viewers - Understanding of market...

We are need of developers proficient in low-code platforms to create a suite of applications. Firstly, we will need a web application, a mobile application, and an enterprise application developed. These are crucial tools for our business operations and customer interactions. In terms of functionalities, I require the following: - User authentication: The applications should have a secure login system. - Data storage and retrieval: The ability to store data and retrieve it when needed. - Integration with third-party APIs: Seamless integration with external APIs is a must. I'm expecting a relatively small user base initially, but these applications should be scalable and able to handle growth. Idea...

I am seeking an experienced Sales, Advertising and Marketing Associate who specializes in lead generation...in lead generation, B2B sales, follow-ups, and social media marketing. You will be focusing predominantly on the local market to drive our customer base and sales. Skills you need for success: - Proven lead generation and prospecting experience - Proficiency in handling and closing sales calls - Strong understanding of the local market and potential clients - Social media marketing expertise - Proficient with social media management tools If you have a track record of creating measurable improvement in sales outcomes and a passion for connecting with local audiences, this is a golden opportunity. Note: Should be living in Edmonton,...

I'm looking for a skilled developer to create a comprehensive, easy-to-use ERP software tailored to the gold and diamond jewellery industry. This system will be integrated with e-commerce and feature several additional modules. Key features required: - Inventory Management: The system should efficiently track our jewellery stock levels. - Sales Tracking: Real-time data on our sales performance. - Customer Management: To maintain a customer database. - Credit Management: Tracking outstanding credit and sending payment reminders. - Finance Management: Tracking income and generating financial reports. - CRM: To maintain good relationships with our customers. - E-commerce Integration: Development of a...

I'm seeking a Shopify expert who can help me create a remarkable online store that will feature electronics and home decor products. My target audience includes young adults, parents, and tech enthusiasts. To make the shopping experience top-notch, I'd like the following features implemented: - Product Search/Filtering: Customers should be able to easily find the products they are looking for, either by searching for it or using filters to narrow down their choices. - Wishlist: It would be great if customers could add products to a wishlist for future purchase or for sharing with friends and family. - Customer Reviews: Creating a space for honest product reviews from my shoppers will be key to building ...

...need of a versatile and comprehensive ERP system specifically tailored for a jewellery store. This system will need to be compatible with both Windows and Mac operating systems. Key Features: - Inventory Management: A robust tool to manage my stock of jewellery items, including tracking and updating inventory levels in real-time. - Sales and Order Management: A seamless system to handle the processing of orders and managing sales records effortlessly. - Customer Relationship Management (CRM): A centralized platform to store and manage customer information, with a focus on providing personalized and exceptional customer service. - POS & Credit Management: An integrated point of s...

We are a design studio Vaaks Design. We are hiring web developers who have experience with WordPress/ Tilda. Key requirements: - Website development: I'm looking for someone capable of developing a full-fledged e-commerce website, including all the key features and functionalities expected in such sites. - Customer reviews feature: An essential aspect of this project is integrating a customer review system into the website. Ideal candidate should have: - 1-2 years experience of work on WordPress/ Tilda. - Ability to design and execute a modern and sleek website. - Ability to communicate in English effectively. - Experience with integrating and customizing customer review features is a plus. Lookin...

Company Overview: We are a dynamic and rapidly growing company based in Vancouver, British Columbia. Our culture is built on innovation, respect, integrity, and a continuous quest for excellence. We are on the lookout for a commitment to leveraging Zoho CRM and Zoho Campaigns to enhance our operations and customer engagement. Position Summary: We are seeking a dedicated Zoho CRM & Zoho Campaigns Specialist to optimize our CRM strategies and processes. The ideal candidate will have a deep understanding of Zoho CRM & Zoho Campaigns capabilities and a proven track record of implementing and managing CRM solutions that increase efficiency and customer satisfaction. The Opportunity: As a Zoho CRM Sp...

I am seeking a talented researcher who could provide insightful keyword research reports about curtains and bedspreads in Amazon's India region. We aim to enhance our product listings and presence in these categories. Key tasks include: - Performing advanced keyword research for both curtains and bedspreads. - Analysing customer behaviour toward curtains and bedspreads in the home furnishings segment. Ideal Skillset: - Proficiency in Amazon Seller Central tools. - Experience with SEO, particularly in keyword research. - Understanding of the Indian e-commerce market. - Knowledgeable in the home furnishings industry.

I'm looking for a PHP developer to assist in the web development of a web page for a customer I'm working with. The primary focus will be on implementing the ability to display customer raffle ticket numbers from the database to a WordPress page. Current page was rendered obsolete by a plugin update and needs to be rewritten. Ideal Skills and Experience: - Proficient in PHP, with a good understanding of its ecosystems - Experience in web development, particularly with WordPress - Knowledge of database management for websites - Ability to integrate and display data in a clear and user-friendly manner

I'm in need of a Stripe Elements expert who has practical experience with Woocommerce and WordPress. Your key responsibility will be to implement a 'Custom Checkout Experience' being a weblink that displays a branded checkout page with customer name, surname, email, telephone details. Key Qualifications: - Expert knowledge of Stripe Elements - Proven track record with WordPress and Woocommerce - Experience in designing and implementing custom checkout experiences Your primary goal is to ensure a seamless and user-friendly checkout process on my website. Only those with the specific skills and experience that meet the above qualifications should bid. Thank you!

We need a dedicated customer support telecaller to act as a devoted link to both our existing and potential customers. You will be responsible for offering support for our services, responding to inquiries, resolving issues, and ensuring overall satisfaction. This role requires: - A proven track record in customer support roles, ideally over the phone - Confidence and skill in handling all types of customer queries - Knowledge of CRM tools - Exceptional communication and problem-solving abilities - Experience with service-centric businesses is a plus

Are you an expert in WhatsApp marketing? We're looking for a professional to assist with sending daily marketing messages to our existing customer base. The ideal candidate should have experience in bulk message sending and a solid understanding of effective marketing strategies on WhatsApp. If you're skilled in crafting engaging content and driving customer engagement through messaging platforms, we'd love to hear from you.